Team Member

Mecca; Greater London; On-site; GBP 17,000 - 19,000; Full time

Benefits offered by this job

Uniform provided

Pension & Life Assurance

50% off food & soft drinks (you + 3)

Job summary

Mecca is looking for Team Members to welcome guests, support gaming and bar service, and help create an engaging, safe atmosphere across venues or online experiences. The role emphasises customer-first service, flexible hours, and working to brand standards. Training is provided.

Night shifts attract enhanced rates; a comprehensive benefits package is included. Join a team-focused environment that values growth, wellbeing, and community engagement while delivering memorable experiences for

Qualifications

• Customer-first attitude with great people skills.
• Team player energy with clear communication.

Responsibilities

• Welcome customers and support play on machines.
• Serve snacks and drinks and create a great atmosphere.
• Resolve or escalate issues as needed.
• Ensure safety, cleanliness, and high standards across busy periods.

Skills

Customer service

Teamwork

Hospitality experience

Job description

At Mecca, we are all about bringing people together for unforgettable experiences, there is a reason we are the number one Bingo brand in the UK! For over 60 years, we have been at the heart of our communities, offering a safe space where everyone is welcome to play Bingo, enjoy our Slots or relax with friends and enjoy great value food and drinks. Whether in our vibrant venues or playing with us online, we put our customers at the heart of everything do - which is why we need exceptional people - we couldn't do it without them. Committed to creating a workplace that's inclusive, supportive and full of opportunity, our Teams play a vital part in shaping the future of our brand. Join us, and your career can really take off. We’re passionate delivering exceptional customer experiences- and we are looking for people who are too! Sound like your kind of place? Let’s Play!

• Competitive Salary: £12.71 per hour, with an enhanced rate of £14.21 per hour applied only when working completed night shifts following night training.
• is successfully completed
• Hours: Real contracts from 8–35 (no zero hour contracts)
• Paid breaks
• Rewards platform
• 50% off food & soft drinks (you + 3)
• Pension & Life Assurance
• Career development opportunities
• Uniform provided

Bring the fun, deliver the service.

As a Team Member, you’ll be the friendly face on the floor—welcoming customers, supporting play on our machines, serving snacks & drinks, and helping create a great atmosphere from first visit to last spin. You’ll follow clear standards, resolving or escalating issues where needed

Please note this role operates within our extended venue opening hours, so flexibility will be required to work night shifts including weekends****

Your Impact

• Guest experience: Welcome, support and engage customers so every visit feels enjoyable and seamless.
• Service delivery: Keep the venue clean, safe and well-presented; manage busy periods and ensure standards are kept at all times
• Machine support: Help customers get started on gaming machines, troubleshoot basic issues, and promote responsible play.
• Safety & compliance: Follow all health & safety, licensing, and safer gambling procedures; confidently engage with customers and challenge where necessary
• team mindset: Work together across the floor, to deliver a consistent, high-quality experience.

You’ll Bring

• Customer first attitude with great people skills; friendly, upbeat, and helpful.
• Team player energy—clear communication and willingness to learn on shift.
• Previous experience in hospitality, retail, leisure, or a similar environment is helpful but not essential—full training provided.

Why join us?

• Competitive Salary: We value your contributions and offer a competitive salary that recognises your hard work and dedication
• Fantastic Rewards: Our reward package is varied and ranges from team incentives, bonuses, perks, and colleague networks to ensure your job is both fulfilling and rewarding
• Induction for Success: Your success is our priority. We provide a comprehensive induction program, thoughtfully designed to familiarise you with our Mecca values and culture, ensuring you are well prepared for your role
• People-Focused Culture: Mecca is all about its people. Our Supportive and nurturing work environment ensures you have the tools you need to thrive
• High-Performing Culture: Join a team that embraces high performance. We set the bar high and help you reach your full potential
• Exciting Project Work: Get involved in exciting project work that will allow you to make a meaningful impact on our business. Your fresh ideas and contributions will be valued
• Emphasis on Growth: At Mecca, growth is not just a word; it’s a commitment. We foster your individual and team growth to help you succeed and excel

We are committed to being an inclusive employer, ensuring that we better understand and meet the needs and requirements of our candidates and customers. We aim to do this by facilitating fair and equal access to our services. If you require a reasonable adjustment to be made, please reach out to let us know ahead of your interview.

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