Night Shift Food Customer Assistant – Premium Pay

Marks and Spencer; Worthing; On-site; GBP 12,398,000 - 19,286,000; Full time

Benefits offered by this job

Unsocial premium

Job summary

Join M&S as a Customer Assistant in our Food section, where you will be at the frontline of the UK’s fastest‑growing retailer. You will work evening and night hours, delivering five‑star service, staying calm under pressure, and meeting high customer demand head‑on.

You’ll be a resilient, brand‑ambassador who uses Sparks App and in‑store devices to assist shoppers, recommend products, and drive growth in sales while staying flexible across store areas.

Qualifications

• Experience in customer-facing roles preferred.
• Able to work late-night shifts.
• Willing to work across store areas.
• Comfortable using digital tools (Sparks App).

Responsibilities

• Provide five-star customer service at pace.
• Assist customers with product knowledge in Food.
• Operate across store areas as needed.
• Use Sparks App to complete transactions and assist shoppers.

Skills

Customer service

Teamwork

Digital literacy

Adaptability

Tools

Sparks App

Job description

Join M&S as a Customer Assistant in our Food section, where you will be at the frontline of the UK’s fastest‑growing retailer. You will work evening and night hours, delivering five‑star service, staying calm under pressure, and meeting high customer demand head‑on.

You’ll be a resilient, brand‑ambassador who uses Sparks App and in‑store devices to assist shoppers, recommend products, and drive growth in sales while staying flexible across store areas.