Night-Shift Food Customer Assistant | Frontline Dynamo

Marks and Spencer; Hedge End; On-site; GBP 12,000 - 15,000; Full time

Job summary

Marks and Spencer in Hedge End is seeking a Customer Assistant for our Food section. You’ll be on the frontline, delivering five-star service, answering questions about our products, and helping customers find exactly what they need in a fast-paced store.

You’ll work evenings and weekends, use Sparks App and store devices to assist shoppers, and be a reliable team player who stays calm under pressure while driving sales.

Qualifications

• Retail or customer service experience preferred.
• Able to work night shifts and weekends.
• 18+ years old per safety policy.

Responsibilities

• Provide five-star service and product knowledge to customers.
• Sell and promote food products and stay knowledgeable about offerings.
• Utilise Sparks App and in-store devices to assist customers.
• Work flexibly across store areas to meet demand.
• Remain calm and positive during busy periods.

Skills

Customer service

Teamwork

Communication

Digital literacy

Tools

Sparks App

In-store devices

Job description

Marks and Spencer in Hedge End is seeking a Customer Assistant for our Food section. You’ll be on the frontline, delivering five-star service, answering questions about our products, and helping customers find exactly what they need in a fast-paced store.

You’ll work evenings and weekends, use Sparks App and store devices to assist shoppers, and be a reliable team player who stays calm under pressure while driving sales.