Night-Shift Desk Controller (Out of Hours)

HSS ProService Marketplace; Manchester; Hybrid; GBP 28,000 - 36,000; Full time

Benefits offered by this job

25 days holiday

Birthday off

Healthcare cashback

Hybrid working

Onsite gym

Training & development

Perks platform discounts

Flexible benefits

Job summary

HSS ProService Marketplace is seeking a Hire Desk Controller (Out of Hours) to support customers, suppliers and The Pros through night shifts in Manchester. You will own issues, make decisions, and ensure smooth equipment movements and accurate records overnight.

Ideal candidates will bring tool hire experience, strong customer service, and a proactive, collaborative mindset to deliver reliable service in a fast-paced environment.

Qualifications

• Experience in the tool hire industry.
• Strong customer service experience and logistics knowledge.
• Excellent communication skills for building lasting relationships.
• Proven multitasking abilities and attention to detail.
• Resilience and tenacity to thrive in a fast-paced operational environment.
• Comfortable having difficult conversations and experience resolving customer issues.

Responsibilities

• Manage hire requests, off-hires, extensions and breakdowns during out-of-hours operations.
• Act as a key point of contact for customer enquiries and ETA updates.
• Coordinate equipment movements overnight with suppliers and operations teams.
• Monitor customer KPIs and maintain agreed service levels during shifts.
• Ensure all documentation and CRM records are updated in real time.
• Identify and resolve issues to minimise disruption and improve customer experience.
• Provide thorough handovers to colleagues for seamless shift continuity.

Skills

Tool hire industry experience

Customer service experience

Logistics knowledge

Excellent communication

Multitasking

Resilience

Difficult conversations

Job description

HSS ProService Marketplace is seeking a Hire Desk Controller (Out of Hours) to support customers, suppliers and The Pros through night shifts in Manchester. You will own issues, make decisions, and ensure smooth equipment movements and accurate records overnight.

Ideal candidates will bring tool hire experience, strong customer service, and a proactive, collaborative mindset to deliver reliable service in a fast-paced environment.