Night Room Service Specialist

Firmdale Hotels; Greater London; Hybrid; GBP 21,000 - 29,000; Full time

Benefits offered by this job

Service charge

Health cash plan

Discounted cinema tickets

Complimentary meals on shift

Flexible scheduling

Dry cleaning service

Enhanced holiday allowance

Season ticket loan

Training and English lessons

Staff events and discounts

Job summary

Firmdale Hotels is seeking a Night Room Service Waiter at Covent Garden Hotel in London. You will be the face of our night service, warmly greeting guests, taking room service orders, and ensuring timely delivery to guest rooms with a smile.

Join a prestigious boutique brand renowned for personalised guest experiences and a supportive team. You will work nights, enjoy a competitive salary plus service charge, and have access to various staff benefits and development opportunities.

Qualifications

• Experience delivering high-quality guest service.
• Ability to anticipate guest needs and respond promptly.
• Strong communication and professional presentation.

Responsibilities

• Warmly greet and interact with guests, take room service orders with a friendly and professional demeanour.
• Efficiently handle multiple orders, ensuring timely and accurate delivery of food and beverages to guest rooms.
• Provide knowledgeable recommendations on menu items and respond to any guest inquiries or requests.
• Deliver items promptly and ensure that guests have everything they need for a comfortable stay.
• Work independently or as part of a small team, maintaining seamless service throughout the night.

Skills

Customer service

Interpersonal skills

Time management

Teamwork

Job description

Firmdale Hotels is seeking a Night Room Service Waiter at Covent Garden Hotel in London. You will be the face of our night service, warmly greeting guests, taking room service orders, and ensuring timely delivery to guest rooms with a smile.

Join a prestigious boutique brand renowned for personalised guest experiences and a supportive team. You will work nights, enjoy a competitive salary plus service charge, and have access to various staff benefits and development opportunities.