Front Office Manager

Dalata Hotel Group; Birmingham; On-site; GBP 30,000 - 40,000; Full time

Job summary

Join a leading hotel group as a Front Office Manager at Clayton Hotel Birmingham. You'll ensure exceptional guest experiences, lead a dedicated team, and contribute to the hotel's strategic management. Ideal for those with a passion for customer service and team development.

Benefits

Career Development

Professional Training

Recognition

Qualifications

• 2-3 years of experience in a Front Office leadership role.
• Strong skills in people leadership and development.

Responsibilities

• Ensure the highest quality of guest experience.
• Lead the team to achieve goals related to audits and evaluations.
• Develop the Front Office team for future career steps.

Skills

Leadership

Customer Service

Organizational Skills

Job description

Join to apply for the Front Office Manager role at Dalata Hotel Group.

We have a fantastic new vacancy for a Front Office Manager at Clayton Hotel Birmingham.

Objective of the Role

Reporting to the Operations Manager, the Front Office Manager will lead guest experiences at check-in, check-out, and during their stay. As the first point of contact within the hotel, we seek a reliable and trustworthy team member with excellent customer service skills to represent our hotel and brand. Building rapport with guests through a charming and professional attitude is essential.

Key Duties And Responsibilities

• Ensure the highest quality of guest experience.
• Lead the team to achieve goals related to mystery audits, customer comment index, quality evaluations, and hotel standards.
• Develop the Front Office team to prepare them for future career steps.
• Assist in managing front office departmental operations efficiently and effectively.
• Contribute to the strategic management of the hotel.

Requirements

• 2-3 years of experience in a Front Office leadership role.
• Strong skills in people leadership and development.
• Excellent organizational skills with the ability to oversee and delegate tasks.
• A warm, friendly, and approachable personality when interacting with staff and guests.
• Ability to work independently and as part of a team.

About Our Culture

Dalata Hotel Group, Ireland’s largest hotel group, is expanding in Ireland and the UK. We value our people, fairness, service, and individuality. We offer opportunities for career development, recognition, and professional training. We are committed to a fair, supportive, and inclusive work environment.

Dalata Hotel Group Plc is an Equal Opportunities Employer.