Night Receptionist

Hilton Worldwide, Inc.; London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading global hospitality company is seeking a Night Receptionist to provide exceptional night-hour reception services at Hilton London Euston. The role involves handling guest check-ins and check-outs, maintaining high customer service standards, and performing audits as required. Ideal candidates will possess strong communication skills, IT proficiency, and a commitment to delivering quality service.

Qualifications

• Previous experience in a customer-focused environment.
• Positive attitude and strong communication skills.
• Commitment to delivering high-quality customer service.

Responsibilities

• Achieve positive outcomes from Guest queries.
• Ensure efficient reception experience for Guests.
• Maximize room occupancy and promote hotel services.

Skills

Customer service

Communication

IT proficiency

Flexibility

Job description

Job Description - Night Receptionist (HOT0BNGW)

Job Number:

HOT0BNGW

Work Location

Hilton London Euston, 17 - 18 Upper Woburn Place, London WC1H 0HT

Role Overview

A Night Receptionist provides night-hour reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.

Key Responsibilities

• Achieve positive outcomes from Guest queries in a timely and efficient manner
• Ensure an efficient reception experience for Guests, including check-in/out, and complete audit procedures, as required
• Keep the Night Manager and Night Reception Supervisors informed of relevant guest feedback and departmental updates
• Demonstrate high levels of customer service at all times
• Attend and assist with training and development efforts for the Night Team
• Maintain knowledge of hotel room categories, rates, packages, promotions, and general hotel information
• Maximize room occupancy and promote hotel services through up-selling techniques
• Follow procedures regarding foreign currencies, credit cards, and cash handling in accordance with hotel policies
• Operate front of house equipment and property management systems following company standards
• Adhere to brand standards and assist other departments as needed

Candidate Profile

Ideal candidates will have:

• Previous experience in a customer-focused environment
• Positive attitude and strong communication skills
• Commitment to delivering high-quality customer service
• Excellent grooming standards
• Ability to work independently and as part of a team
• IT proficiency
• Flexibility to work night shifts

Experience in cash handling is advantageous.

Working at Hilton

Hilton is a leading global hospitality company, offering a range of hotels from luxury resorts to mid-priced hotels. We are committed to providing exceptional guest experiences and creating a welcoming environment for our Team Members. Our vision is to 'fill the earth with the light and warmth of hospitality,' and our Team Members are central to this mission.

Schedule and Compensation

Schedule: Full-time

Brand: Hilton Hotels & Resorts

Salary: 13.39

Departments

Guest Services, Operations, and Front Office