Night Receptionist

Crimson Hotels Group; London; On-site; GBP 22,000 - 28,000; Full time

Job summary

Join a luxury hotel in Kensington and Chelsea as a Night Receptionist. Be the first point of contact for guests, ensuring exceptional service and handling various responsibilities. Enjoy a supportive work environment with opportunities for growth.

Benefits

Health & Wellbeing Cash Plan

Go Hilton Discount Program

Life Assurance Scheme

Pension Scheme

Complimentary Meals on Duty

Opportunities for Internal Career Progression

Dry Cleaning and Uniform Laundering

Professional Training and Development

Paid Birthday Day Off

Employee Recognition Programmes

Qualifications

• Previous experience in a similar role required.
• Good command of English language.

Responsibilities

• Complete check-ins and check-outs efficiently.
• Handle guest requests and report issues.
• Assist with amenities and communicate with departments.

Skills

Customer Service

Communication

Problem Solving

Job description

Here at 100 Queen’s Gate Hotel, Curio Collection by Hilton, we know our colleagues are key to our success. That’s why we’re passionate about offering limitless opportunities for career progression, personal growth as well as a supportive and empowering work environment. Not only that, we also offer a host of exceptional team member benefits too.

We’re looking for an experienced Night Receptionist to join our luxury hotel situated in the heart of the Royal Borough of Kensington and Chelsea.

The Role

As a Night Receptionist, you will often be the first person to welcome our guests. You will need to ensure you display an approachable and caring manner and thrive on interacting with people.

You will also - but not be limited to:

• Complete check-ins and check-outs in a friendly and efficient manner;
• Look after all guest requests that you may receive;
• Reporting and handing over any issues that may have occured during the night shift to the Night / Duty Manager;
• Assist with amenities and any other requests of guests;
• Ensure all telephone calls are answered efficiently and professionally;
• Have a full working knowledge of the Hilton Honours program and its benefits – taking every opportunity to enroll new members;
• Be fully conversant with the facilities, services and special promotions offered by the hotel and to pass this information on to the guest whenever possible to maximise hotel sales;
• Complete all Front Office administration tasks with accuracy and on time;
• Liaise with all departments and communicate effectively with other teams and assist when necessary;

The Person

As well as having previous experience in a similar role, we look for Night Receptionists to have an absolute commitment to delivering exceptional customer service, a charismatic personality and a natural flair for creating memorable experiences with all of our guests. You’ll have a can-do attitude and be able to respond flexibly to different guest requests and situations. Finally, you’ll have a good command of the English language and be very well presented.

The Hotel

Situated in the heart of the Royal Borough of Kensington and Chelsea, with 228 bedrooms, including 11 suites, this period building has been beautifully restored to its former glory in a luxurious design to offer the ultimate in relaxation.

The hotel's rooms and suites exude elegance. Guests can enjoy a traditional Afternoon Tea in Botanica, with its sophisticated atrium setting, or unwind with a late-night drink in our cocktail bar, ESQ.

Why join the 100 Queen's Gate Team?

Benefits and Perks

• Health & Wellbeing Cash Plan
• Go Hilton - Discount program for you, your friends & family to stay in over 7,200 Hilton portfolio of hotels around the world starting from £40 a night
• Life Assurance Scheme
• Pension Scheme
• Complimentary meals on duty
• Opportunities for internal career progression
• Dry cleaning and uniform laundering on duty
• Professional training and development opportunities
• Paid birthday day off
• Employee recognition programmes to celebrate your achievements
• Refer a Friend incentive
• MyCrimson Rewards - Cashback and discount platform for online and in-store shopping

Eligibility

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must either be eligible to live and work in the UK or obtain permits to work in the UK prior to application. Candidates will be required to provide documented evidence of eligibility as part of the recruitment process.

Crimson Hotels is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, age, disability, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.