Guest Experience Executive

Marylebone; City Of London; Presencial; GBP 28 000 - 38 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Service charge on top of base salary

25 days holiday increasing with length

Free meals on duty

50% dining discount

Resumo da oferta

The Marylebone Hotel in London is seeking a passionate Guest Experience Executive to join our Front Office team. You will create exceptional guest experiences, build meaningful connections, and deliver thoughtful service that makes stays memorable.

You will understand guests' needs, anticipate expectations, and work with multiple departments to ensure seamless service. Applicants should have luxury hospitality experience and strong communication, with a calm, proactive, and guest-focused mindset

Qualificações

• Experience in luxury hospitality or guest relations.
• Excellent communication and interpersonal skills.
• Proactive, friendly and solutions-focused.
• Detail-oriented with strong organisational abilities.
• Ability to stay calm in fast-paced environments.
• Genuine hospitality mindset to make guests feel valued.

Responsabilidades

• Deliver a warm and personalised welcome to all guests.
• Build genuine relationships and create memorable experiences.
• Handle guest enquiries, requests, and feedback professionally.
• Identify opportunities to exceed guest expectations.
• Support guest arrivals, departures, VIP stays, and special occasions.
• Collaborate with hotel departments to ensure seamless service.
• Resolve guest concerns with empathy and professionalism.
• Maintain knowledge of hotel facilities and local attractions.

Conhecimentos

Luxury hospitality

Guest relations

Front office

Customer service

Communication

Interpersonal skills

Attention to detail

Calm under pressure

Welcoming demeanor

Descrição da oferta de emprego

We are looking for a passionate and personable Guest Experience Executive to join our Front Office team at The Marylebone Hotel. This role is perfect for someone who loves creating exceptional guest experiences, building meaningful connections, and delivering thoughtful service that leaves a lasting impression.

As the face of the hotel, you will take pride in understanding our guests' needs, anticipating expectations, and ensuring every stay reflects The Doyle Collection's commitment to excellence.

Key Responsibilities

• Deliver a warm and personalised welcome to all guests.
• Build genuine relationships with guests and create memorable experiences throughout their stay.
• Handle guest enquiries, requests, and feedback efficiently and professionally.
• Proactively identify opportunities to exceed guest expectations and create special moments.
• Support guest arrivals, departures, VIP stays, and special occasions.
• Collaborate closely with departments across the hotel to ensure seamless service delivery.
• Resolve guest concerns with confidence, empathy, and professionalism.
• Maintain excellent knowledge of hotel facilities, local attractions, and experiences.

Skills

• Previous experience in luxury hospitality, guest relations, front office, or customer service.
• Strong communication and interpersonal skills.
• A positive, proactive, and solutions-focused approach.
• Excellent attention to detail and organisational skills.
• Ability to remain calm and professional in a fast-paced environment.
• A natural ability to make people feel welcome and valued.

The Perks of working for The Marylebone:

• Service charge on top of your base salary
• Holiday allowance increasing with length of service up to 25 days
• Free meals on duty
• 50% discount when dining with The Doyle Collection
• Discounted rates when staying in our hotels
• Training dedicated to personal development
• Cycle to work scheme
• Discounts in selected stores and online shops
• Life Insurance and Company Pension
• Complimentary uniform and dry cleaning
• One paid volunteering day per year
• Free access to the Employee Assistance Programme
• Hotel Incentives and rewards
• Staff summer parties, Christmas parties and regular team get togethers
• Refer a Friend bonus scheme

The Marylebone, London

Located just minutes from Oxford Street and in the heart of Marylebone Village, The Marylebone hotel provides easy access to the best that London has to offer. The excitement and buzz of Marylebone Lane, Oxford Street and Park Lane, the world-famous stores of Bond Street and Mayfair and the green spaces of Regents Park and Hyde Park are all just a short walk away.

The Doyle Collection

The Doyle Collection is a carefully curated collection of seven Irish family-owned luxury and urban hotels located centrally in London, Dublin, Washington DC and Cork. What binds our hotels together is the Doyle service ethos - a real warmth and thoughtfulness.

We are proud to say that The Doyle Collection has maintained it's listing as one of the 'Best Large Workplaces' with Great Places to Work since 2017. This accolade means that our people are part of a culture of continuous improvement, working for leaders who are committed to the working environment.

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must either be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

Inclusion and diversity are key to us. At The Doyle Collection, where everyone is valued, and everyone is treated with fairness and respect. All our team members have the opportunity to thrive with an equal opportunities employer.