Night Porter

Dalata Hotel Group plc; Belfast City District; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Free meals on duty

50% off F&B in all properties

Rooms at Dalata rates (€60/£60)

30% off Friends & Family rate

Extra annual leave day per year (up to

Employee Assistance Programme

Cycle to Work Scheme/Transport schemes

Pension access

Dalata Academy development programmes

Staff appreciation and charity events

Job summary

Dalata Hotel Group plc in Belfast is seeking a Night Porter to help ensure a smooth guest experience. You will check guests in/out, assist with luggage, and maintain a clean lobby, service areas, and meeting spaces.

You will follow the hotel’s nighttime procedures, set up function rooms, and manage the front entrance. Training through our Dalata Academy supports your growth within a friendly team environment.

Qualifications

• Experience in working with customers.
• Good spoken English.
• Strong organizational skills.
• Able to work in a busy environment.
• Be a good team player.

Responsibilities

• Check in and out hotel guests, assist with luggage/porterage.
• Clean lobby, back office, stairways, restaurant and bar floor, public and staff areas and meeting room floor.
• Follow nightly checklist and set up function rooms/breakfast area as directed.
• Manage front entrance and exterior areas to keep them clean and tidy.
• Understand and follow hotel fire procedures for safety.
• Set up meeting rooms.

Skills

Customer service

English proficiency

Organizational skills

Team player

Ability to work in busy environment

Job description

Night Porter

You will receive training through our Dalata Academy to help you learn important skills. You will also meet experienced team members who can help you grow.

At Dalata, we believe in promoting from within. If you work hard, you can have new opportunities in the future. Join us and be part of a friendly team!

Benefits

• Free employee meals on duty
• 50% Off F&B in all properties
• €/£60 Employee rate on rooms for all Dalata owned hotels
• 30% Off Friends & Family rate
• Extra annual leave day for every year worked (5 days to maximum of 5 days)
• Employee Assistance Programme
• Cycle to Work Scheme/Transport Schemes
• Pension access (Ask your HR Manager for local pension information)
• Development opportunities through our Dalata Academy to support your career journey
• Staff appreciation Initiatives, fun team building activities and regular charity events

Your Job :

• Check in and out hotel guests as required, as well as assist with guest requests in relation to luggage/porterage.
• Responsible for the cleaning of areas in the hotel, including but not restricted to the lobby, back office, stairways, restaurant and bar floor, public and staff areas and the meeting room floor.
• Responsible for cleaning other areas as directed by the manager on duty and also as per the nightly checklist, which may include the set-up of function rooms, the breakfast area, etc.
• Responsibility for the front entrance and outside of the hotel and ensuring that it is clean and tidy at all times. This includes emptying bins, picking up rubbish etc.
• To have a full understanding of the hotels’ fire procedures to ensure the safety of all staff and guests at all times.
• Responsibility for setting up meeting rooms.

What You’ll Need:

• Experience in working with customers
• Good spoken English
• Strong organizational skills
• Able to work in a busy environment
• Be a good team player

About us

Dalata Hotel Group - We bring theheartof hospitality to every hotel we own and operate. We see our growth and expansion plans as a way of spreading our unique way of caring for our guests further around the world, bringing better experiences to more people. Currently, the Dalata difference can be felt at each of our hotels in Ireland, the UK, Germany & the Netherlands, and we’ll keep expanding this further, focusing on key UK cities, Dublin and Continental Europe.

Helping our people to grow and develop their careers is vitally important to us and is one of our highest priorities. We have many exciting and unique internal development programmes, each crafted to make sure our employees get the learning they need to be able to take the next step in their careers.

Dalata Hotel Group is an Inclusive Employer. We actively encourage people from all backgrounds and abilities to apply to be part of our team. However, we understand everyone's needs are different; therefore, if you require any accommodations with this application process, please highlight your needs when you are completing your application process.