Luggage Porter 4on 4off

TN United Kingdom; London; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading hotel in the heart of London is seeking a professional Doorperson/Luggage Porter. This role is vital for creating a welcoming atmosphere for guests, assisting with their arrival and departure, and providing information about local attractions. The ideal candidate will have experience in luxury hospitality and a positive attitude. Join a team committed to excellence and enjoy various employee benefits, including generous holiday allowance and discounts.

Benefits

Holiday allowance starting at 20 days

Excellent service charge added to salary

Professional learning and development opportunities

Recommend a friend bonus scheme

50% off on food and 25% off on beverages

Discounted accommodation rates

Two paid volunteering days each year

Employee Assistance Programme

Free meals on duty

Complimentary uniform and dry-cleaning services

Qualifications

• Previous experience in a similar role within a luxury hotel or hospitality setting.
• A positive and welcoming attitude with excellent communication skills.
• Ability to handle luggage and assist guests efficiently.

Responsibilities

• Warmly welcome guests and assist with luggage handling.
• Provide courteous assistance at the entrance and guide guests.
• Answer general guest queries and ensure lobby cleanliness.

Skills

Communication

Customer Service

Knowledge of London Attractions

Job description

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We are seeking a professional and welcoming Doorperson /Luggage Porter to join our team. As the first point of contact for our guests, you will play a key role in delivering an exceptional first impression and ensuring a seamless arrival and departure experience. This position reports directly to the Head Concierge.

Location: The Montague on the Gardens, Bloomsbury

Employment type:Full-time 40 hours per week

Working pattern: 4 on 4 off

Red Carnation Hotel Collection is a family-owned hotelier business with 18 stunning properties all over the world.

We are proud to be AA's Hotel Group of the Year (2024)! We have won numerous awards such as Best Employer (2023) and Sustainable Business (2023) at The Cateys. We are proud in our commitment to developing our own and were honoured to have won for the third time a Princess Royal Training Award (2017, 2020, 2023) by HRH The Princess Royal and City & Guilds and proud to be the first privately owned company retaining its Platinum Investors in People accolade globally. To further enhance our standing we have won Top Employer (2024) for the United Kingdom which certified our excellent in employee conditions.

The Montague on the Gardens Hotel part of the Red Carnation Hotels, is a four star deluxe hotel located in the heart of London’s elegant Bloomsbury. This Georgian townhouse features 100 individually designed bedrooms and suites, a Leopard Bar, the Blue Door Bistro restaurant, a wood deck terrace and several function rooms. It is famous for al-fresco dining, including an alpine themed Ski Lodge in the winter and a Hawaiian Beach Bar in the summer.

Key Responsibilities of aDoorperson / Luggage Porter:

• Warmly welcome guests and assist with luggage handling upon
  arrival and departure.
• Provide courteous and efficient assistance at the entrance,
  opening doors and guiding guests.
• Offer helpful and knowledgeable advice about London’s
  attractions, transport, and local amenities.
• Assist with guest requests, including arranging
  transportation and handling deliveries.
• Escorting guests to their rooms and showing them the hotel facilities.
• Answering general guest queries and ensuring the lobby and front area of the hotel is presentable and clean at all times.

What are we looking for?

• Previous experience in a similar role within a luxury hotel or hospitality setting.
• A positive and welcoming attitude with excellent communication skills.
• Strong knowledge of London’s key attractions, transport links, and local areas.
• Ability to handle luggage and assist guests efficiently.

What's in it for you?

• Holiday allowance starting at 20 days and increasing with length of service up to 27 days + 8 bank holidays
• Excellent service charge added to your salary every month.
• Professional, award winning learning and development opportunities from day one.
• Fantastic recommend a friend and family bonus scheme worth up to £600.
• Enhanced paid maternity leave & paternity leave.
• 50% off on food and 25% off on beverages in any Red Carnation Hotels F&B outlets.
• Discounted accommodation rates at Red Carnation Hotels worldwide.
• Two paid volunteering days each year, because we care about our community.
• Access to immediate Employee Assistance Programme, because we care about our employees.
• Vibrant hotel recognition events every month and hotel-based incentives (Employee of the Month / Manager of the Quarter).
• Social and team building events per hotel.
• Global Employee Appreciation Party, where we get to celebrate our incredible teams.
• Free meals on duty.
• Complimentary uniform and dry-cleaning services.

Red Carnation Hotels is an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We electronically scan and store a copy of your passport/visa and/or ID card to gain a clear indication of the authenticity of the document and establish the ‘Right to Work’ in the UK.