Night Porter

Principal Hayley Hotels; Windsor; On-site; GBP 17,000 - 21,000; Full time

Benefits offered by this job

Free meals on duty

Leisure Club access

Birthday day off

£20 shop voucher

Annual 2-night stay with dinner

£50 colleague rates + 50% F&B discount

28 days holiday growing to 33

Apprenticeships and study support

Employee Assistance Programme

Job summary

De Vere Beaumont Estate is seeking a Night Porter to look after guests and the hotel between 10:30pm and 7am, delivering warm, attentive service and responding to guest requests. You will perform rounds, maintain safety standards, and assist in setting up rooms for the following day.

You will work with Nights and Events teams during busy weddings and events. The role operates on a 5-night rota with weekends included.

Qualifications

• Comfortable working night shifts and lifestyle suited to it.
• Warm, friendly customer service approach.
• Reliable, responsible and able to work in a small night team.
• Good eye for detail and safety/security in a large hotel.
• Hospitality or nights/customer service experience helpful but training provided.

Responsibilities

• Look after guests and the hotel between 10:30pm and 7am.
• Carry out regular checks and walk rounds of the property.
• Help set up conference/meeting rooms and refreshment stations for the next day.
• Support Nights and Events colleagues to ensure smooth operation.
• Work on a rotating 5 nights out of 7 schedule including weekends.

Skills

Night shift

Customer service

Teamwork

Job description

As a Night Porter with De Vere you'll look after our guests and the Hotel between the hours of 10.30pm and 7am, providing a warm and helpful service and responding to any requests that arise during your shift. You'll carry out regular checks and walk rounds of the property, making sure our standards of cleanliness, safety and security are maintained. You may also help set up conference and meeting rooms and refreshment stations, getting everything ready for our guests the following day. Our hotels can remain busy into the early hours when we have weddings and events taking place, so you'll work alongside our Nights and Events colleagues to help make sure everything runs smoothly. This role involves working between the hours of 10.30pm and 7am, 5 nights out of 7 each week to include weekends on a rota basis.

• Someone who is comfortable working night shifts and feels this working pattern suits their lifestyle.
• A warm and friendly approach, with good customer service skills and the confidence to help our guests during the night.
• Someone who is reliable, responsible and comfortable working as part of a smaller team at night.
• A good eye for detail and an understanding of the importance of safety and security within a large Hotel.
• Previous hospitality, Nights or customer service experience would be helpful, although it's not essential as full training will be provided.
  De Vere Beaumont Estate set in Old Windsor has a magnificent Georgian manor house as its centrepiece and is our largest hotel estate with 429 bedrooms, 45 meeting & event spaces, and over 40 acres of grounds. A hotel of this size means we have a variety of food and beverage outlets and some great bars on site, so we regularly host some pretty incredible conferences, events and weddings.

Your commute: based just 3 miles from Windsor, minutes from J13 of the M25 and 15 minutes from Heathrow; Egham station is also 3 miles away with fast connections to London Waterloo and Reading. At De Vere, we warmly welcome everyone and foster a sense of belonging, where each person is valued and appreciated. Join our team and become part of a passionate group of individuals who genuinely care about the experiences we create for our guests and colleagues.

The Pay & Benefits: At De Vere we pay attention to the thoughtful details that inspire the loyalty of our permanent colleagues. That's why we are proud to offer the following benefits for the role of Night Porter.

• £13.00 per hour
• Free meals on duty in our colleague dining facilities
• Stay in shape with complimentary use of the Leisure Club facilities saving you money on costly gym memberships
• We believe in celebrating your special moments too, which is why we offer an extra paid day off for your birthday, along with a £20 love to shop voucher.
• As a token of our gratitude for your loyalty, we'll treat you to an annual complimentary 2-night stay with dinner in a De Vere property of your choice, plus additional monetary rewards for reaching long service milestones
• Discover exclusive perks with our £50 colleague rates for overnight stays at De Vere properties, accompanied by a fantastic 50% discount on Food & Beverage.
• 28 days holiday each year (increasing annually up to 33 days)
• Explore our Exclusively Yours Benefits portal, unlocking hundreds of discounts on retail, travel, and leisure activities.
• We are committed to your growth and offer excellent career progression opportunities, including access to our Apprenticeship programmes and study support.
• Take advantage of our Employee Assistance Programme, Hospitality Action, providing 24/7 health and wellbeing support, including free counselling.
• Experience the flexibility and convenience of Wagestream, our financial wellbeing platform, granting you instant access to your pay when you need it.
• We value your hard work and recognise your achievements through our monthly colleague recognition programme, You Are De Vere, culminating in an exciting annual colleague recognition event.
• Subsidised travel options to support your journey to or from work
• Join a supportive team that knows how to have fun with regular team appreciation events, including memorable Christmas and Summer parties.
• Gain peace of mind with our Company Life Assurance scheme, ensuring financial security for your loved ones.