Night Porter

Daish's Holidays; Shanklin; On-site; Full time

Job summary

An exciting opportunity awaits as a Night Porter with a family-run holiday operator! This role involves ensuring the security of the hotel while providing exceptional customer service to guests during the night. You'll be responsible for welcoming guests, addressing their needs, and maintaining a safe environment. With a focus on clean and comfortable accommodations and friendly service, this position offers a supportive and enjoyable working atmosphere. If you're looking for stable employment and career progression, this is the perfect opportunity to join a growing team dedicated to creating memorable holiday experiences.

Benefits

£50 Completion Bonus

Referral Bonus

Fun Working Environment

Qualifications

• Strong customer service skills to ensure guest satisfaction.
• Knowledge of health and safety procedures.

Responsibilities

• Maintain security of the building during night hours.
• Assist guests with requests and ensure a comfortable stay.

Skills

Customer Service

Security Awareness

Health & Safety Knowledge

Front of House Duties

Job description

Join us for a new and exciting career with Daish’s Holidays as our Night Porter! If you want career progression or stable all year-round employment then Daish’s is the perfect fit for you.

We offer a fun and inclusive working environment at £11.75 per hour after a 3 month probation period. You also get £50 once you have completed basic Daish's training and if you refer a friend, you'll split £100!

Hours include weekends and bank holidays. A typical night porter shift will start at 11pm and finish at 7am.

The role of the Night Porter is generally about the security of the building while most of our guests are asleep. A friendly, welcoming and efficient service from our reception is our aim and you will continue the good work carried out by the daytime receptionists.

Qualities and skills you can bring to the night shift:

• Undertake front of house duties, including meeting, greeting and attending to the needs of guests to ensure a superb customer service experience.
• Ensure the security of the building is maintained through the quiet hours, as directed by the hotel management. Usually done by regular walk rounds and recording the action in a log.
• Deal with guest requests to assist in a comfortable stay.
• Be fully conversant with the procedures in case of an emergency, including guest illnesses and fire safety procedures.
• Be aware of company Health & Safety policy in your workplace and assist others to help maintain a safe working environment.
• Assist guests with luggage if necessary.

We are Daish’s Holidays, a fast-growing family-run holiday operator with 12 stunning hotels across the UK and a fleet of our own luxury coaches. Our core values lay at the heart of what we do: Clean and Comfortable Accommodation, Good Food, Great Entertainment, Friendly Service.