Night Porter

Holiday Inn Oxford; Oxford; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

IHG employee room benefit programme

Free meals on duty

Free parking

Employee discounts on bedroom rates

Job summary

The Holiday Inn Oxford hotel is seeking a reliable Night Porter to join the overnight team. You will be the reassuring presence for guests, handling check-ins/outs, maintaining security, and supporting early-morning operations.

Responsibilities include welcoming guests, monitoring safety, responding to requests with warmth, and performing light housekeeping and administrative tasks as part of a smooth night shift. Benefits include employee discounts and wellbeing support.

Qualifications

• Dependable and able to work independently overnight
• Calm and reassuring in quiet or unexpected situations
• Pride in helping guests feel safe, supported and looked after
• Clear and professional communication with guests and colleagues
• Attention to detail and valuing routine and consistency
• Enjoys a behind-the-scenes role that makes a difference to guest experience

Responsibilities

• Welcome and assist guests checking in or out during overnight hours in a friendly and professional manner
• Monitor the hotel and surrounding areas to ensure safety and security of guests, colleagues and property
• Respond promptly and calmly to guest requests or concerns
• Assist with light housekeeping duties when required to maintain comfortable, tidy guest areas
• Prepare breakfast areas and/or coffee service to support early‑morning guests and teams
• Complete basic administrative tasks such as filing, record‑keeping and handover notes
• Access to IHG employee room benefit programme across their global portfolio (T&Cs apply)
• Shopping discounts across various categories

Job description

We are currently seeking a reliable and responsible Night Porter to join our overnight team. This role plays a vital part in ensuring that our guests feel safe, comfortable and well cared for throughout the night.

During the overnight shift, you will be a reassuring presence within the hotel, supporting guests as needed while maintaining the security and smooth running of the building. Your calm manner, attention to detail and sense of responsibility will help create a peaceful environment where guests can relax and rest.

As one of the key points of contact overnight, you will handle guest check‑ins and check‑outs, respond to enquiries with warmth and professionalism, and carry out essential tasks that help prepare the hotel for the day ahead.

Key Responsibilities

• Welcome and assist guests checking in or out during overnight hours in a friendly and professional manner
• Monitor the hotel and surrounding areas to ensure the safety and security of guests, colleagues and property
• Respond promptly and calmly to guest requests or concerns, helping guests feel reassured and supported
• Assist with light housekeeping duties when required to maintain comfortable, tidy guest areas
• Prepare breakfast areas and/or coffee service to support early‑morning guests and teams
• Complete basic administrative tasks such as filing, record‑keeping and handover notes
• Our enviable employee discounts on bedroom rates across the LGH hotel portfolio.
• Access to the IHG employee room benefit programme across their global portfolio. (T&Cs apply).
• Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
• Eye care
• Free legal & money advice
• Counseling sessions
• Cycle to work scheme
• Wellbeing tips and support fitness videos
• Recipe ideas
• Advice on keeping active and healthy living
• Wellbeing podcasts and tv
• Breathing exercises
• 24/7 advice and support line
• Team reward & recognition
• Free meals on duty
• Free parking

Who Is This Role For?

This role is ideal for someone who:

• Is dependable, responsible and comfortable working independently overnight
• Remains calm and reassuring, especially in quiet or unexpected situations
• Takes pride in helping people feel safe, supported and looked after
• Communicates clearly and professionally with guests and colleagues
• Pays attention to detail and understands the importance of routine and consistency
• Enjoys playing a behind‑the‑scenes role that makes a real difference to the guest experience

If you are someone who values responsibility, takes pride in being a steady and trusted presence, and enjoys supporting guests during quieter hours, this Night Porter role could be an excellent fit.

Hotel

The Holiday Inn® Oxford hotel is ideally situated just off the A34, a mere three miles from Oxford town centre. Guests can enjoy the convenience of free parking and a short walk to the Pear Tree Park & Ride bus service, offering a quick 10-minute journey into the City Centre.

For those wishing to explore further, Oxford Parkway train station is only a five-minute drive away, providing easy access to London. Additionally, the designer outlet shopping at Bicester Village Retail Park is within easy reach.

Many of the University of Oxford’s historic buildings, such as the Radcliffe Camera and Christopher Wren’s Tom Tower, as well as the Ashmolean Museum, are within walking distance of the hotel. Guests can also take a short 10-minute drive to visit the birthplace of Winston Churchill at the Baroque Blenheim Palace

About us

Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.