Night Porter

Exclusive Hotels and Venues; Chippenham; On-site; GBP 22,000 - 27,000; Full time

Job summary

A leading hotel chain in Chippenham is seeking a Night Porter to ensure guest safety and comfort during the night shift. The ideal candidate will have prior experience and a genuine approach towards hospitality, benefiting from a comprehensive package including discounts and training opportunities.

Benefits

29 days holiday

50% discount on food and beverage

Cycle to work scheme

Free meals on duty

Free gym access

Recognition and rewards scheme

Qualifications

• Previous experience in a similar role is required.
• Responsible and detail-oriented approach necessary.
• Ability to work independently is ideal.

Responsibilities

• Ensure safety and security of guests and hotel property.
• Manage night audit process and security of the property.
• Handle guest check-ins, queries, and room service.

Skills

Attention to Detail

Independence

Customer Service

Job description

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We are actively seeking a Night Porter who will be responsible for the hotel, the guests, and the operation during the night shift. The role involves ensuring the safety and security of all guests and team members.

Role Responsibilities

Lots to do but lots of fun

The Night Porter will be responsible for:

• The hotel and its residents during the shift
• Maintaining and enhancing luxury standards at all times
• Running and balancing the Night Audit process
• Night bar and Room Service
• Executing all emergency evacuations and procedures as per standards
• Answering guest queries or questions
• Security of the property and guests
• Answering the switchboard
• Checking guests in and out of the hotel
• Adhering to all health and safety regulations
• Maintaining cleanliness standards within the hotel
• Reporting any maintenance faults

The Ideal Candidate

Are you right for us?

You will have...

• Previous experience in a similar role
• A responsible and detail-oriented approach to tasks
• Ability to work independently
• A great personality, being genuine, approachable, and attentive

Package Description

And now for the good stuff

Hospitality is all about looking after people, and we are committed to our staff. We work hard to ensure you enjoy your job and are well rewarded. Benefits include:

• Competitive salary, benefits, and above the Real Living Wage
• 29 days holiday (increasing with service length)
• Discretionary service charge system
• 50% discount on food and beverage across all properties
• Significant discounts on room nights across all properties
• PERKZ discount scheme & online guides on exercise, wellbeing, and finance
• Free meals on duty
• Recognition and rewards scheme
• Access to training platforms and development programs
• Free gym access and dedicated classes where available
• B Corp certified, committed to sustainability and social responsibility
• Free downloads for newspapers, magazines, and books
• Cycle to work scheme

The Exclusive Collection is dedicated to equal opportunity employment. Applicants will be treated equally regardless of age, disability, gender reassignment, marital or civil partnership status, pregnancy, race, ethnicity, religion, sex, or sexual orientation. A copy of the Equal Opportunities and Diversity Policy is available upon request.

About the Company

Are we right for you?

We expect a lot but will give a lot to the right candidates. We look for four main qualities:

• People with character who are authentic and comfortable being themselves at work
• People who enjoy being around others, smiling, and engaging genuinely
• Individuals willing to go the extra mile
• Those who put their heart into helping guests