Night Porter

AG Hotels Group; Knutsford; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Hourly wage

Job summary

AG Hotels Group is seeking a Night Porter for Casa Mere Knutsford. The role involves overnight responsibilities, greeting and assisting guests, and ensuring a safe and welcoming environment. Weekend and night shifts are required.

You will monitor the hotel, conduct security checks, handle late check-ins, assist with breakfast prep, and support the morning team with setup. A strong focus on customer service and calm professionalism is essential.

Qualifications

• Available to work weekends and night shifts.
• Hospitality experience preferred but not required.

Responsibilities

• Complete the night shift handover and check all important information.
• Monitor the hotel throughout the night, ensuring guest safety and security.
• Carry out regular security checks of the building, entrances, corridors and public areas.
• Assist guests with late check-ins, enquiries and requests.
• Handle guest check-ins and check-outs efficiently and professionally.
• Manage late-night arrivals and departures, ensuring a smooth guest experience.
• Serve guests at the hotel bar and ensure excellent customer service.
• Prepare breakfast areas and assist with breakfast set-up for the morning team.
• Monitor and respond to fire alarms and other emergencies, following hotel procedures.
• Complete night audit and reception duties as required.
• Answer telephone calls and deal with guest enquiries during the night.
• Keep the reception, bar and public areas clean, tidy and presentable.
• Carry out basic cleaning duties, including corridors, the lobby and other communal areas.
• Prepare the hotel for the morning team, including breakfast preparation and set-up where required.
• Record incidents, maintenance issues and guest complaints in the handover or logbook.
• Ensure all doors and access points are secure and report any concerns immediately.
• Follow all hotel health and safety, fire safety and security procedures.
• Maintain a professional, friendly and helpful attitude towards guests and colleagues at all times.

Skills

Customer service

Security awareness

Job description

Are you a hardworking and reliable individual with a passion for hospitality?

AG Hotels is looking for a dedicated Night Porter to join our team at Casa Mere Knutsford.

The candidate must be available to work weekends and night shifts.

Key Responsibilities

• Complete the night shift handover and check all important information.

• Monitor the hotel throughout the night, ensuring guest safety and security.

• Carry out regular security checks of the building, entrances, corridors and public areas.

• Assist guests with late check-ins, enquiries and requests.

• Handle guest check-ins and check-outs efficiently and professionally.

• Manage late-night arrivals and departures, ensuring a smooth guest experience.

• Serve guests at the hotel bar and ensure excellent customer service.

• Prepare breakfast areas and assist with breakfast set-up for the morning team.

• Monitor and respond to fire alarms and other emergencies, following hotel procedures.

• Complete night audit and reception duties as required.

• Answer telephone calls and deal with guest enquiries during the night.

• Keep the reception, bar and public areas clean, tidy and presentable.

• Carry out basic cleaning duties, including corridors, the lobby and other communal areas.

• Prepare the hotel for the morning team, including breakfast preparation and set-up where required.

• Record incidents, maintenance issues and guest complaints in the handover or logbook.

• Ensure all doors and access points are secure and report any concerns immediately.

• Follow all hotel health and safety, fire safety and security procedures.

• Maintain a professional, friendly and helpful attitude towards guests and colleagues at all times.

If you are reliable, proactive and committed to delivering excellent customer service, we would love to hear from you!

Compensation details: 13-13 Hourly Wage