Night Porter

Bespoke Hotels; Keswick; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading hotel group is seeking a Night Porter to ensure the safety and security of guests and the hotel. Responsibilities include conducting safety checks, responding to guest needs, and assisting with food and beverage operations. Ideal candidates should have excellent customer service skills and the ability to work independently. Opportunities for training and career growth are offered.

Benefits

Competitive salary

Discounted hotel room rates

Food and beverage discounts

Meals on duty

Ongoing support and training

Qualifications

• Experience in hotel or accommodation services preferred.
• Ability to work independently and self-motivated.

Responsibilities

• Complete fire and security checks.
• Respond to guest queries and complaints.
• Assist in food and beverage departments.

Skills

Customer Service

Safety Awareness

Self-Motivation

Job description

Who are we?

Coast & Country Hotel Collection is a family of 37 hotels in the UK, operated by Bespoke Hotels, the UK’s largest independent hotel group.

Join our exceptional team

We are currently looking for exceptional people to join our team and have a great opportunity for a Night Porter.

As a night porter, you will be responsible for the safety and security of the hotel and its guests. You will be required to complete night porter duties in line with Company standards.

The ideal candidate would possess a security and safety conscious attitude and have the ability to work alone as well as part of a team. Excellent customer service skills are essential. Experience working in a similar position would be advantageous, but not essential.

Key Responsibilities Of The Role

1. Complete statutory fire and security checks.
2. Complete daily handover procedures in an efficient and responsible manner.
3. Ensure all corridors are clear; fire extinguishers and fire doors are secure whilst conducting safety floor checks during the night.
4. Maintain a visible presence within the hotel to ensure that all customer requests and queries are responded to promptly and effectively.
5. Deal with guest queries and complaints in a friendly and efficient manner, ensuring guest satisfaction at all times.
6. Work closely with the hotel's management team to ensure compliance with all hygiene and health and safety programmes.
7. Assist in the smooth running of the food and beverage departments during your shift.

Requirements Of The Role

1. Experience working in a hotel or accommodation services business.
2. The ability to work in a fast-paced environment and enjoy it.
3. Ability to work independently, being self-motivated to complete tasks.
4. Flexibility to work night shifts, including weekends, and observe operation on different days of the week.
5. Follow hygiene and cleanliness standards to ensure the hotel is kept clean and tidy.

What do we offer?

• Competitive salary
• Excellent ongoing support, training, and development
• Discounted hotel room rates for you, your friends, and family across all UK Bespoke Hotels
• Food and beverage discounts at all our hotels
• Ongoing incentives and rewards
• Opportunities to move between hotels and grow with the group
• Meals on duty

More About Us

Coast & Country Hotel Collection is unpretentious and welcoming. Our locations are by the sea, in the heart of the country, in pretty villages, and in vibrant towns. The brand reflects the best of British – fun, interesting, historic locations; simple, comfortable facilities; warm and friendly hospitality; fun and happy times. Our people embody these brand values.