Night Porter

Burlington Hotel; Portinscale, Keswick; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join a leading hotel group as a Night Porter, ensuring the safety and security of guests while providing excellent customer service. Ideal candidates are self-motivated and enjoy working independently during night shifts, contributing to a friendly hotel atmosphere.

Benefits

Competitive Salary

Discounted Hotel Rates

Food and Beverage Discounts

Meals on Duty

Qualifications

• Ability to work independently and in a team.
• Flexibility to work night shifts and weekends.

Responsibilities

• Conduct safety checks and ensure hotel security.
• Respond to guest queries and complaints promptly.
• Assist in food and beverage departments during shifts.

Skills

Customer Service

Safety Conscious

Self-Motivated

Education

Experience in Hotel Services

Job description

Who are we?

Coast & Country Hotel Collection is a family of 37 hotels in the UK, operated by Bespoke Hotels, the UK’s largest independent hotel group.

Join our exceptional team

We are currently looking for exceptional people to join our team and have a great opportunity for a Night Porter

As a night porter you will be responsible for the safety and security of the hotel and its guests. You will be required to complete night porter duties in line with Company standards.

The ideal candidate would posses a security and safety conscious attitude and have the ability to work alone as well as part of a team. Excellent customer service skills are essential. Experience working in a similar position would be advantageous however, not essential.

Key Responsibilities of the role:

• To complete statutory fire and security checks.
• Complete daily hand over procedures in an efficient and responsible manner.
• Ensure all corridors are clear; fire extinguishers and fire doors are secure whilst conducting safety floor checks during the night.
• Have a visible presence within the hotel to ensure that all customers request and queries are responded to promptly and effectively.
• Deal with guest queries and complaints in a friendly and efficient manner, ensuring guest satisfaction at all times.
• To work closely with the hotels management team to ensure compliance with all hygiene and health and safety programmes.
• To assist in the smooth running of the food and beverage departments during your shift.

Requirements of the role:

• To have worked in a hotel or accommodation services business.
• To be able to work in a fast-paced environment and to enjoy it
• To be able to work independently, being self-motivated to complete the tasks.
• Flexibility- to enjoy working night shifts, seeing the operation on different days of the week including the weekends.
• Follow hygiene and cleanliness standards to ensure the Hotel is kept clean and tidy.

What do we offer?

• Competitive salary
• Excellent on-going support, training and development
• Discounted hotel room rates for you, your friends and family across all UK Bespoke Hotels
• Food and Beverage discounts at all our hotels
• On-going incentives and rewards
• Opportunities to move between hotels and grow with the group
• Meals on duty

More about us:

Coast & Country Hotel Collection is unpretentious and welcoming, our locations are by the sea, in the heart of the country, in pretty villages and in vibrant towns. The brand reflects the best of British – fun, interesting, historic locations; simple, comfortable facilities; warm and friendly hospitality; fun and happy times. And our people embody these brand values.