Night Porter

TN United Kingdom; Inverness; On-site; GBP 10,000 - 40,000; Part time

Job summary

Join a historic mansion in Inverness as a Night Porter, where you'll play a crucial role in ensuring guest safety and comfort during the night. This part-time position offers a unique opportunity to showcase your passion for Highland hospitality. With responsibilities ranging from overseeing the premises to assisting guests, you'll be part of a team dedicated to delivering an authentic Highland experience. Enjoy competitive pay, professional growth opportunities, and a range of benefits in a serene setting steeped in tradition and beauty.

Benefits

Discount on accommodation, food, and beverages

Opportunities for professional growth

EyeMed benefits

Cycle Scheme

Employee discount platform

Employee Assistance Programme

Refer a Friend scheme

Qualifications

• Previous hospitality experience is preferred.
• Ability to manage guest concerns or emergencies during the night.

Responsibilities

• Ensure guest safety, security, and comfort during night hours.
• Oversee premises and handle guest inquiries.
• Assist with late check-ins and check-outs.

Skills

Customer Service

Communication Skills

Attention to Detail

Reliability

Proactive Attitude

Job description

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Lochardil House

Part of the Highland Coast Hotels collection, nestled in Inverness, this historic 19th-century mansion showcases Scottish architecture and heritage. Surrounded by lush gardens and rolling hills, it offers a serene setting for events and gatherings. Combining rich history with modern amenities and service, Lochardil House is ideal for weddings, corporate retreats, and special occasions. Guests can enjoy exploring the estate's grounds or relaxing in luxurious interiors, promising an unforgettable experience steeped in tradition and beauty.

We are offering a unique opportunity to join our team and showcase your passion for Highland hospitality, helping create memorable moments in this Scottish gem.

The Position:

We seek a dedicated, reliable Night Porter for a part-time role working Saturdays, Sundays, and Mondays from 11pm-7am, plus every second Tuesday. Your role is vital in ensuring guest safety, security, and comfort during night hours. Responsibilities include overseeing premises, handling guest inquiries, assisting with late check-ins and check-outs, cleaning public areas, and performing security and maintenance tasks. The ideal candidate will have excellent customer service skills, a proactive attitude, and the ability to work independently.

The Person:

We value our people, guests, communities, and environment, aiming to deliver an authentic Highland experience. The ideal candidate will have previous hospitality experience, strong communication skills, attention to detail, reliability, and a calm demeanor. You should be capable of managing guest concerns or emergencies during the night and committed to maintaining our high standards of excellence.

The Package

Hourly rate: £13.50 plus service charge and benefits, including:
- Discount on accommodation, food, and beverages for you and your family/friends
- Opportunities for professional growth
- EyeMed benefits
- Cycle Scheme
- Employee discount platform with savings at 130,000 retail and entertainment outlets
- Employee Assistance Programme
- Refer a Friend scheme

About Highland Coast Hotels

Our collection of unique hotels along the North Coast 500 values our people. We prioritize spirit, warmth, authenticity, curiosity, energy, passion, and fun. We aim to create exhilarating and enlightening experiences for our guests while nurturing our staff's development. We offer training, career opportunities, attractive locations, competitive pay, flexible hours, and other perks. Learn more at highlandcoasthotels.com.