Night Auditor - CY Inverness Airport

The Reach; Inverness; On-site; GBP 20,000 - 30,000; Part time

Job summary

An established industry player is seeking a Night Auditor to ensure smooth operations at their Inverness Airport hotel. This role involves providing exceptional customer service, engaging with guests, and addressing their needs throughout the night. With a focus on teamwork and guest satisfaction, you'll thrive in a vibrant environment that values your contributions. The position offers competitive pay and numerous benefits, including career growth opportunities and extensive training. If you're passionate about hospitality and ready to make a difference, this is the perfect opportunity for you.

Benefits

Competitive Salary

24/7 Access to Online GP

Employee Discounts

Training and Development Programs

Employee Recognition Programs

Uniform Provided

Meals Provided on Duty

Death in Service Benefit

Qualifications

• Previous experience in a similar role is desirable but not essential.
• Excellent communication skills in English, both verbal and written.

Responsibilities

• Provide outstanding customer service at the front desk.
• Handle guest requests and complaints with grace and efficiency.
• Collaborate with daytime reception team for seamless experiences.

Skills

Customer Service

Communication Skills

Problem Solving

Organizational Skills

Multitasking

Computer Skills

Tools

Hotel Management Systems

Job description

We have a fantastic new vacancy for a Night Auditor at Courtyard by Marriott Inverness Airport

Courtyard by Marriott Inverness Airport is a 130-bedroom hotel established in 2020. Situated on the doorstep of Inverness Airport, we aim to provide a comfortable and relaxed stay throughout the bar/bistro, with one meeting room and a gymnasium. The hotel is managed by Lighthouse Hotel Management, the operational arm of the Molo Hotel Group.

Job Description:

As the Night Auditor, you will play a pivotal role in creating unforgettable moments for our guests while ensuring the smooth operation of our reception desk throughout the night. The contract on offer is 32 hours per week over 4 days, working from 22:45 to 07:15.

Responsibilities:

• Front Desk Excellence: Be part of a team that takes pride in providing outstanding customer service from the moment guests arrive. Your charm and communication skills will ensure every guest feels welcomed and valued.
• Guest Engagement: Greet guests with a smile, anticipate their needs, and go above and beyond to make their stay memorable.
• Problem Solving: Handle guest requests, complaints, and challenging situations with grace and efficiency, turning obstacles into opportunities to demonstrate our commitment to guest satisfaction.
• Collaboration: Work closely with the daytime reception team, providing comprehensive handovers to ensure seamless guest experiences. Foster a harmonious team environment.

Requirements:

• Previous experience in a similar role is desirable but not essential, as full training will be provided.
• Excellent communication skills in English, both verbal and written. Additional languages are a plus.
• A passion for delivering exceptional guest service with a friendly and approachable manner.
• Strong organizational skills and the ability to multitask in a fast-paced environment.
• Proficient in computer skills, including hotel management systems.
• Flexibility to work various shifts, including weekends and holidays, as the hotel operates 24/7.

Perks and Benefits:

• Competitive salary and opportunities for career growth within Lighthouse Hotel Management.
• Enhanced benefits, including 24/7 access to an online GP.
• Extensive training and development programs.
• Employee and Friends & Family discounts on hotel stays and dining.
• A vibrant, inclusive work environment with a diverse team.
• Employee recognition programs.
• Uniform and meals provided on duty.
• Death in Service benefit for contracted employees.
• And many more benefits!

Join our team and immerse yourself in a world of hospitality and excitement. Apply now and be part of our hotel's success story!

The Lighthouse Hotel Management is an equal opportunity employer and encourages applications from candidates of all backgrounds.