Night Porter

Champneys; Henlow; On-site; GBP 10,000 - 40,000; Part time

Job summary

Champneys is seeking a Night Porter to join their Henlow team. The role involves ensuring exceptional customer service during nighttime hours while maintaining safety standards. You will be a key part of the Front of House department, responsible for guest satisfaction and security.

Benefits

App technology for forms

In-house social media

Access to Learning & Development

Merlin Entertainments Attraction

Free parking

Professional Uniform

Qualifications

• Must uphold high standards of customer service.
• Communicate effectively with guests and resolve issues.
• Conduct safety checks as per requirements.

Responsibilities

• Ensure guests receive exceptional service during the night.
• Conduct regular walkthroughs and safety checks.
• Maintain effective communication with staff.

Skills

Customer Service

Health and Safety Awareness

Communication

Education

Entry Level

Job description

Join to apply for the Night Porter role at Champneys

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Join to apply for the Night Porter role at Champneys

Champneys Henlow

Contract: Zero Hour

Salary: £10- £12.21 per hour depending on age

Saturday night only

The Role Objective

The Front of House department is the one department that typically forms the first impressions our guests will get upon arrival at our property, it is of paramount importance that the reception desk runs smoothly and efficiently. As a front of house night porter, you are responsible for providing exceptional customer service to guests and whilst also ensuring the highest levels of safety are maintained.

Some Responsibilities Include

• Adhere to all H&S related matters within your area of work.
• Ensure guests receive exceptional levels of service throughout the nighttime hours.
• Conduct regular walk rounds within the property and ensure all required areas are signed off as safe – as required and stipulated on check forms.
• Review the booking system and ensure that you are aware of in-house numbers and location of guests.
• Ensure that positive and effective inter-departmental communications always take place especially within reception and housekeeping.
• Communicating confidently and helpfully with guests, checking satisfaction, resolving conflicts, and escalating if necessary.
  
  

Benefits

Being the iconic wellbeing brand that we are you should expect benefits that match our simple vision; to make you feel happier and healthier inside and out.

Not only will you work in great company you will also have access to the following:

• App technology for all our essential forms
• In house social media connecting our Champneys Family
• Access to Learning & Development aimed at job satisfaction and career advancement
• Merlin Entertainments Attraction
• Free parking
• Professional Uniform

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Wellness and Fitness Services

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