Night Porter

Best Western Glasgow Hotel; Glasgow; On-site; GBP 12,000 - 17,000; Full time

Job summary

Best Western Glasgow Hotel is seeking a Night Porter to support overnight operations. You will welcome late arrivals, assist with check-ins, conduct security patrols, monitor CCTV, handle guest enquiries, and help with early‑morning preparations.

You will work independently during night shifts (11pm–7am), keep lobby and public areas clean, assist with basic night audit tasks, ensure doors and exits are secure, and respond calmly to any incident or emergency.

Qualifications

• Strong customer service and communication skills.
• Reliable, calm, and confident working independently.
• Good attention to detail and awareness of safety.
• Ability to manage multiple tasks during quiet and busy periods.
• Professional appearance and conduct.

Responsibilities

• Provide a warm, professional welcome to late arrivals and assist with check-ins.
• Conduct regular security and safety patrols across all floors, exits, and external areas.
• Monitor CCTV and report any incidents or unusual activity.
• Handle guest enquiries, requests, and concerns promptly and courteously.
• Maintain cleanliness of lobby, corridors, and public areas during quiet periods.
• Support night audit tasks, including basic administrative duties.
• Prepare early‑morning setups (breakfast area, reception desk, handover notes).
• Ensure all doors, fire exits, and back‑of‑house areas are secure.
• Assist with emergency procedures when required.

Skills

Customer service

Communication

Independent working

Safety awareness

Multitasking

Tools

CCTV monitoring

Job description

The Night Porter supports the smooth running of the hotel during overnight hours, ensuring guest safety, comfort, and excellent service. This role combines security checks, light housekeeping duties, front‑desk support, and early‑morning preparation to maintain high operational standards throughout the night.

Key Responsibilities

• Provide a warm, professional welcome to late arrivals and assist with check‑ins
• Conduct regular security and safety patrols across all floors, exits, and external areas
• Monitor CCTV and report any incidents or unusual activity
• Handle guest enquiries, requests, and concerns promptly and courteously
• Maintain cleanliness of lobby, corridors, and public areas during quiet periods
• Support night audit tasks, including basic administrative duties
• Prepare early‑morning setups (breakfast area, reception desk, handover notes)
• Ensure all doors, fire exits, and back‑of‑house areas are secure
• Assist with emergency procedures when required

Skills & Attributes

• Strong customer service and communication skills
• Reliable, calm, and confident working independently
• Good attention to detail and awareness of safety
• Ability to manage multiple tasks during quiet and busy periods
• Professional appearance and conduct

Hours Overnight shifts, typically between 11pm-7am (may vary depending on hotel operations)