Night Porter

Accorhotel; East Meon; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Countryside setting

Learning & Development opportunities

Free meals on duty

Free on-site parking

Long Service Awards

Employee recognition programmes

28 days paid holiday entitlement

Refer a Friend bonus

Job summary

Old Thorns Hotel & Resort is seeking a Night Porter to join the team. This entry-level role focuses on ensuring smooth, safe hotel operations and high guest service standards. It is a live-out position, rotating 5 nights out of 7.

Responsibilities include night audits, assisting guests, walking rounds, and supporting conference setups while maintaining public areas and delivering excellent service.

Qualifications

• Valid Right to Work in the UK is required.
• Experience in a similar role is advantageous.
• Strong communication and customer service skills.

Responsibilities

• Carry out night audit tasks and provide a thorough handover at end of shift.
• Know hotel facilities and outlets and answer queries quickly and effectively.
• Conduct routine walk rounds and report irregularities to Night Manager.
• Set up conference and banqueting suites according to function requirements.
• Ensure front-of-house areas are cleaned to maintain a professional impression.
• Undertake room service duties when catering is closed.
• Deliver the highest standards of service to guests.

Skills

Night duties

Customer service

Teamwork

English communication

Job description

Job Description

Old Thorns Hotel & Resort is seeking a Night Porter to join our team! This entry-level role aims to ensure the smooth and safe running of the operational activities within the hotel, ensuring all guests receive high standards of customer service and care, and is ideal for someone looking to start their career in Front of House.

This is a live-out position, working 5 nights out of 7 on a rota basis.

Main Responsibilities

• To carry out night audit tasks and provide a full and thorough handover takes place at the end of the shift
• To have a good knowledge and understanding of all hotel facilities and outlets and able to answer customer queries quickly and effectively
• Undertake routine walk rounds of all areas of the hotel on a regular basis and report irregularities to the Night Manager.
• To set up conference and banqueting suites in accordance with hotel function requirements, ensuring the hotel standards are maintained
• To ensure that all front of house public areas are cleaned as per company cleaning procedures, therefore creating a professional impression to guests and employees
• To undertake room service duties when catering department is closed
• Ensure our guests receive the highest standards of service

Qualifications

• Valid Right to Work in the UK is required - sponsorship is not available for this position
• Previous experience within a similar role is advantageous
• Work well within a team
• Smart personal presentation and polite, attentive and friendly manner
• Have good communication skills with a good level of spoken English
• Able to deliver great customer service at all times

Additional Information

Old Thorns Company Benefits

• Countryside setting
• A large variety of Learning & Development opportunities (including apprenticeships and courses)
• Free meals on duty
• Free on-site parking
• Long Service Awards & Long Service Holiday Entitlement
• Employee Recognition Programmes
• 28 days paid holiday entitlement
• Refer a Friend Bonus Scheme
• Discounts across all Food & Beverage outlets
• Discounted access to our on-site gym and pool
• Discounts on Spa Treatments and Products
• Discount on Golf Retail Products in the Proshop
• Discounts on hotel rooms and Hotel-Run events (including our Tribute Nights!)
• Discounts across Accor Hotels & Partners worldwide!

One more thing...

By working at the Old Thorns Hotel & Resort you will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor's limitless opportunities. Discover our Talent stories at heart-of-hospitality.com or on Instagram @heart.of.hospitality

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.