Night Porter

Aimbridge Hospitality; Willerby; Presencial; GBP 21 000 - 26 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Training and leadership development

Hotel discounts

Pay streaming

Employee assistance

Incentives

Staff meals

Competitive salary

Live-in housing

Gym access

Career breaks

Free parking

Resumo da oferta

Aimbridge Hospitality is seeking a Night Porter to safeguard guests, staff and the property overnight. You will perform security checks and fire safety tasks, assist with early-morning breakfast preparation, and liaise with guests in a courteous and professional manner.

You will support operations across departments, deliver first-class service, handle guest requests and issues, and help maintain a welcoming, safe environment throughout the night.

Qualificações

• Applicants must be 18 or older and comfortable with night shifts.
• This role requires night-time work and commuting to the hotel.

Responsabilidades

• Strong attention to detail to ensure all areas are clean and presentable.
• Good communication skills to interact with guests and staff; report issues to the appropriate authorities.
• Customer service skills to assist guests and handle requests; be approachable and friendly.
• Ability to work overnight shifts and cover night-time hours as required.

Descrição da oferta de emprego

As a Night Porter you will be responsible for ensuring the safety and security of hotel guests, staff, and the hotel at nights. You will also ensure the minimum of 2 security checks at regular intervals with emphasis on security, and fire safety. You will also help prepare breakfast for 6am, daily and liaise with guests and residents in the hotel, dealing with any problems and resolving complaints in a courteous and professional manner. As an integral part of night time operations in the hotel, your role extends beyond the front desk! You'll be agile in your role and support operations in food and beverage, maintenance and all other areas that will require your first class customer service skills and exemplary team work skillset. This role is unlike any other in our hotel and offers development opportunities across all departments. You'll play a crucial role in ensuring that guests have a first class enjoyable and comfortable stay.

• Strong attention to detail: As night porter, you must have a keen eye for detail to ensure that all areas of the property are clean and presentable.
• Good communication skills: You'll have strong communication skills to interact with guests and staff members effectively. You may also need to report any issues or incidents to the appropriate authorities.
• Customer service skills: You should possess good customer service skills to assist guests with their needs and ensure that they have a comfortable and pleasant stay. You'll need to be approachable, friendly, and able to handle any guest complaints or requests.
• Ability to work overnight shifts: It goes without saying, but you must be able to work late-night and early-morning shifts as the role typically involves working during the night-time hours. Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We're passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our "people first" approach to business, the Aimbridge experience is like no other., Please note that we will only be accepting applicants who are age 18 or above for this role, and comfortable with a nightshift working pattern, including commuting to and from the hotel.

At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone 'A Place to Grow' we'd love to welcome you to our inclusive team shaping the future of hospitality.

As part of the Aimbridge team, you will have access to industry leading benefits that include

• Industry leading training and leadership development opportunities
• Hotel discounts portfolio wide - Staff rates and up to 50% discount on food & beverage and spa
• Access to Stream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing
• 24/7 access to our employee assistance programme
• Uncapped incentives to reward you for your contributions
• Staff meals on duty
• Starting salary above national minimum wage
• Live-in accommodation available
• Access to hotel gym facilities
• Career and lifestyle breaks - Allowing you to take time off for key life events.
• Free staff parking