Night Porter

Hilton Worldwide, Inc.; Derby; On-site; GBP 10,000 - 40,000; Full time

Job summary

Join Hilton Worldwide, a leading company recognized as the UK's #1 Great Place to Work. As a crucial member of the hospitality team, you will be responsible for delivering exceptional customer service, assisting guests efficiently, and ensuring their comfort during their stay. Enjoy competitive pay, career development opportunities, and a range of benefits including discounted hotel stays and a positive work culture.

Benefits

Free meals when on duty

Career development programs

Team Member Travel Program

High street discounts

28 days holiday, increasing to 33 days

Discounted health cover

Free Parking

Inclusive team member areas

Qualifications

• Ability to achieve positive outcomes from Guest queries.
• Demonstrated customer service skills are essential.

Responsibilities

• Assist Guests, ensuring a high level of customer service.
• Deliver guest mail and check-out bills to rooms.
• Assist Night Management and Health and Safety Checks.

Skills

Customer service

Communication

Job description

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS!

No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. “To share the light and warmth of hospitality”. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow.

Salary: £12.27 an Hour (39 Hours a week)

A WORLD OF REWARDS

• Free and healthy meals when on duty
• Grow your Career!
• Personal Development programmes designed to support you at every step of your career
• A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com)
• Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
• Team Member Referral Program
• High street discounts: with Perks at Work
• Holiday: 28 daysincluding bank holidays (increasing yearly to up to 33 days)
• Discounted dental and health cover
• Free Parking
• Modern and inclusive Team Member’s areas

What will I be doing?

·Achieve positive outcomes from Guest queries in a timely and efficient manner

·Assist Guests, as necessary

·Deliver of guest mail, newspapers and express check out bills to rooms

·Demonstrate a high level of customer service at all times

·Collect room service/ breakfast cards

·Assist Night Management with fire walks, and, in case of an emergency

·Assist with Health and Safety Checks and Night Walks

EVERY JOB MAKES THE STAY.

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.

Find out more about all our brands and hotels -Hilton Brands | Global Hospitality Company

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