Night Porter

Leonardo Hotel and Conference Venue Hinckley Island; Hinckley; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading hotel group is seeking a Night Porter to enhance guest satisfaction through excellent service and hospitality. This role involves ensuring guest safety, preparing room service, and supporting a vibrant team. Join a growing community with ongoing training and opportunities for progression.

Benefits

Special rates on hotel rooms across the UK & Europe

Recognition scheme with vouchers

Talent referral scheme bonuses

Employee Awards Celebration events

Company Pension Scheme

Ongoing job-related training and development

Qualifications

• Detail-oriented with a focus on guest interactions.
• Responsible for safety and security of the hotel and guests.
• Involves carrying out night Fire Walks.

Responsibilities

• Maximise guest satisfaction by providing excellent guest care.
• Prepare room service orders and set out breakfast items.
• Maintain hotel safety and security.

Skills

Guest care

Attention to detail

Teamwork

Job description

Social network you want to login/join with:

Leonardo Hotel and Conference Venue Hinckley Island

Location:

Hinckley, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

896d3b8586c1

Job Views:

40

Posted:

17.06.2025

Expiry Date:

01.08.2025

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Job Description:

Be Yourself – Be a Bold Team Player– Be Leonardo

As a Night Porter, you’ll be right in the heart of the hotel, so we want you to take pride in everything you’ll be doing to support your Head of Department and keep things running like clockwork. Take a deep breath because you’ll be stepping into a busy role! Whilst working as part of a vibrant team, you’ll be maximising guest satisfaction by delivering excellent guest care at all times. As well as interacting with guests at welcome and departure, you’ll also be shaping their experience by getting involved in the Kitchen to prepare room service orders.

Some of the perks our colleagues enjoy include:

• Special rates on Leonardo Hotel rooms across the UK & Europe: get planning that city break you’ve been dreaming of!
• Company-wide recognition scheme: for being your fabulous self, you could earn vouchers to spend on a wide range of high street shops
• Talent referral scheme: earn yourself a bonus for recommending a friend to join us
• We love to get together and celebrate: we regularly host Thank You Week (your hotel could have anything from ice cream trucks to pizza parties) and every year we get dressed up in our fanciest threads to host our Employee Awards Celebration
• The important stuff: access to the Company Pension Scheme, Life Assurance and Wellbeing Support
• Ongoing job-related training programmes with clear paths for progression

If you’re our ideal Night Porter, you will:

• Be yourself!
• (Along with your other colleagues in the Night team), take responsibility for the safety and security of the hotel and our guests
• Carry out regular Fire Walks each night
• Be detail-oriented: you’ll be setting out ambient breakfast items in the morning, and it needs to look great!

We look after our colleagues just as well as we look after our guests. Once you’re part of the team, you’re part of the Leonardo community. In our business, your hard work and pace is valued so it’s our role to keep you at the top of your game as a Hospitality professional! Our “GROWonline” learning portal ensures you develop the knowledge and skills you need, along with regular coaching and training from your manager. Our regular Learning Bites, “Come Join Us Guest Care” training and Wellness webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality!

Our Story

Built on decades of hotelier know-how, we operate over 270 hotels across the United Kingdom and Europe. We look after over 55 hotels across the UK & Ireland, and being one of the fastest growing hotel groups, we have plans for major expansion over the next few years’; there’s never been a more exciting time to come join us!