Night Porter

Malmaison; Cheltenham; On-site; GBP 18,000 - 21,000; Full time

Job summary

Hotel du Vin in Cheltenham is seeking a Night Porter to oversee hotel operations from sundown to sunrise. The role involves guest interaction, maintaining brand standards, and managing the night-time guest experience.

Responsibilities include supervising the Food & Beverage area at night, greeting guests, ensuring public areas are clean, and preparing spaces for the next day. Luggage assistance and nightly health and safety checks are required, with a focus on clear communication.

Qualifications

• Experience in night shift operations is essential.
• Strong communication and guest-service focus.
• Ability to manage guest expectations and maintain brand standards.

Responsibilities

• Assist guests with luggage and inquiries.
• Keep public areas clean and presentable.
• Clean and prepare meeting and event spaces for the next day.
• Perform nightly Health and Safety checks and audits.

Skills

Night shift experience

Excellent communicator

Job description

Job Title: Night Porter, Hotel du Vin

Rate of pay / Hours: £13.27 per hour plus TRONC (service charge)
Contract Type: Permanent Contract
Location: Cheltenham

The Night Porter is instrumental in overseeing the running of the hotel from sundown to sunrise. This is a hands on role managing the guest expectations and ensuring the standards of the brand are maintained.

As guests sleep sound in their beds, the Nights team keep everything running like clockwork. Your role as Night Porter will involve taking responsibility for the Food & Beverage Department of the hotel during the night, you will welcome our guests to the hotel in a friendly and helpful manner, ensuring that the public areas are kept immaculate - you will be cleaning public areas and preparing meeting and event spaces ready for the next day.

You will be assisting guests with their luggage, dealing with any enquires and carrying out nightly Health and Safety audits. You will be organised, an excellent communicator.

Experience of working in a similar role is beneficial and experience of night shift work is essential.

We are open 7 days a week 365 days a year and need people to work a range of shifts and days - this means we can offer great flexibility if required. We are busier generally during evenings and weekends but shift patterns and contracted hours can all be discussed at interview.

If you are looking for career training, we offer nationally recognized apprenticeships which sit alongside our detailed brand training. We'll help you be 'The Difference' between good and great guest experiences.

Successful candidates for this role can look to progress through to Night Supervisory or Assistant Night Management roles.