Night Porter, Malmaison

Malmaison; Leeds; On-site; GBP 27,000 - 32,000; Full time

Job summary

Malmaison Leeds is seeking a Night Porter to oversee hotel operations from sunset to sunrise, ensuring guest expectations are met and brand standards are maintained.

The Nights team handles public areas, luggage, and nightly safety checks while preparing spaces for the next day and welcoming guests in a friendly, helpful manner. Experience in a similar role and night shifts is essential; we offer flexible shifts and potential progression to supervisory roles.

Qualifications

• Experience of working in a similar role is beneficial.
• Experience of night shift work is essential.

Responsibilities

• Oversee the running of the hotel from sundown to sunrise and maintain brand standards.
• Manage the Night shift's Food & Beverage duties and welcome guests in a friendly and helpful manner.
• Keep public areas immaculate and prepare meeting and event spaces for the next day.
• Assist guests with luggage, answer enquiries, and carry out nightly Health and Safety audits.
• Be organised and an excellent communicator.

Job description

Role: Night Porter:

Rate of pay / Hours: £ 13.01 plus TRONC (service charge), £ OTE
Contract Type: 4 on / 4 off shift pattern
Location: Leeds

The Night Porter is instrumental in overseeing the running of the hotel from sundown to sunrise. This is a hands on role managing the guest expectations and ensuring the standards of the brand are maintained.

As guests sleep sound in their beds, the Nights team keep everything running like clockwork. Your role as Night Porter will involve taking responsibility for the Food & Beverage Department of the hotel during the night, you will welcome our guests to the hotel in a friendly and helpful manner, ensuring that the public areas are kept immaculate - you will be cleaning public areas and preparing meeting and event spaces ready for the next day.

You will be assisting guests with their luggage, dealing with any enquires and carrying out nightly Health and Safety audits. You will be organised, an excellent communicator.

Experience of working in a similar role is beneficial and experience of night shift work is essential.

We are open 7 days a week 365 days a year and need people to work a range of shifts and days - this means we can offer great flexibility if required. We are busier generally during evenings and weekends but shift patterns and contracted hours can all be discussed at interview.

If you are looking for career training, we offer nationally recognized apprenticeships which sit alongside our detailed brand training. We'll help you be 'The Difference' between good and great guest experiences.

Successful candidates for this role can look to progress through to Night Supervisory or Assistant Night Management roles.