Night Operations & Guest Services Lead

Malmaison; Cheltenham; On-site; GBP 18,000 - 21,000; Full time

Job summary

Hotel du Vin in Cheltenham is seeking a Night Porter to oversee hotel operations from sundown to sunrise. The role involves guest interaction, maintaining brand standards, and managing the night-time guest experience.

Responsibilities include supervising the Food & Beverage area at night, greeting guests, ensuring public areas are clean, and preparing spaces for the next day. Luggage assistance and nightly health and safety checks are required, with a focus on clear communication.

Qualifications

• Experience in night shift operations is essential.
• Strong communication and guest-service focus.
• Ability to manage guest expectations and maintain brand standards.

Responsibilities

• Assist guests with luggage and inquiries.
• Keep public areas clean and presentable.
• Clean and prepare meeting and event spaces for the next day.
• Perform nightly Health and Safety checks and audits.

Skills

Night shift experience

Excellent communicator

Job description

Hotel du Vin in Cheltenham is seeking a Night Porter to oversee hotel operations from sundown to sunrise. The role involves guest interaction, maintaining brand standards, and managing the night-time guest experience.

Responsibilities include supervising the Food & Beverage area at night, greeting guests, ensuring public areas are clean, and preparing spaces for the next day. Luggage assistance and nightly health and safety checks are required, with a focus on clear communication.