Night Porter

Hand Picked Hotels Ltd; Birmingham; On-site; GBP 31,000 - 37,000; Full time

Job summary

Join a leading hotel group as a Night Porter at Fawsley Hall Hotel & Spa, where you will ensure our guests receive exceptional service throughout the night. This role includes a variety of responsibilities from managing night audits to maintaining hotel safety, set within a stunning rural backdrop. Experience in luxury hospitality is required, along with strong emotional intelligence and customer service skills. Enjoy a competitive salary package and numerous employee benefits, ensuring a rewarding career path in a respected company.

Benefits

Competitive salary package with service charge

Company pension scheme

Life assurance scheme

Employee Assistance Program

28 days holiday per year

Training programs and career progression

Discounts on staff stays and food & drink

Online retail discount platform

Celebration of Diversity and Inclusion

Qualifications

• Experience in a luxury four or five star hotel.
• Ability to handle guest needs with empathy and understanding.
• Knowledge of hotel operations.

Responsibilities

• Deliver an exceptional guest experience during the night.
• Maintain safety and security of the hotel environment.
• Run night audits and manage reception duties.

Skills

Emotional Intelligence

Customer Service

Tools

Opera PMS

Job description

About the Company

Hand Picked Hotels is a beautiful collection of 21 privately owned, luxury country houses and coastal retreats, each hand picked for their individuality. Architecturally distinctive and quintessentially British, every hotel boasts an extraordinary location, from Scotland to the Channel Islands, offering breath taking views, from vast countryside to expansive beaches, to lush woodlands. With every need taken care of, the team at each hotel ensures every guest has a magical experience, encouraging them to return time and time again.

Hand Picked Hotels was founded in 2001 by owner and Chairman, Julia Hands MBE. Whilst each hotel is individual, every property fulfils the company values of family, individuality, community and care, ensuring a hand picked experience for every guest and employee.

We are currently recruiting for a Night Porter at Fawsley Hall Hotel & Spa, part of Hand Picked Hotels.

Due to the rural location of our hotel, you will need to live in the local area and drive to be able to reliably commute

Fawsley Hall Hotel is located within Northamptonshire and offers our guest a luxurious stay, the hotel boasts 4 AA Red Stars and a 2 AA Rosette restaurant. For rest and relaxation Fawsley Hall is host to one of the Midland’s best destination spas and state-of-the-art wellness and health club facilities. Its formal gardens and parkland were sculpted by the renowned architect Capability Brown in the 1760s.

About the Role

• The role of our Night Porters is to deliver an exceptional guest experience throughout the night, by putting the guest at the heart of everything you do from working on the reception and running the night audit, serving on the bar, cleaning, setting up conference rooms to delivering room service food orders.
• Maintaining a safe, healthy, secure workplace and hotel environment at night, following all work protocols and engaging with guests to ensure their experience is memorable.
• Build and maintain relationships within the team and ensure communication is clear between the shifts.
• Most of all we will want you to be inspired, have fun and enjoy being part of our Hand Picked Team.

About you:

• To be considered for this role you will have knowledge and experience of working in a luxury four or five star hotel, currently working on night shifts.
• Be passionate about going above and beyond for our guests and recognise and skilfully act on opportunities to make the guest experience memorable through offering or suggesting appropriate hotel products and facilities.
• Be able to demonstrate a high level of emotional intelligence, enabling you to be able to anticipate our guests needs ensuring they receive a Hand Picked experience.
• Good working knowledge of computer operating systems as you will be responsible for running the night audit and reporting. Knowledge of Opera PMS is desirable.
• This is a varied and physical role with cleaning and setting up conference rooms, security and Health & safety walk arounds and room service delivery.
• Due to the rural location of our hotel, you will need to live in the local area and drive to be able to reliably commute.
• Through your enthusiasm and willing approach, you will demonstrate how you find solutions to any scenario.
• Act calmly and professionally, maintaining an outwardly positive attitude even when under pressure.

Company Benefits

Our Benefits include:

• A competitive salary package of £31,865.60 per year, plus a share of service charge.
• This is a Full-Time role working 5 days out of 7 including weekends on a rota basis, 40 hours per week, which may vary depending on business needs.
• Company pension scheme with a generous employer contribution.
• Life assurance scheme.
• Employee Assistance Program to support you with whatever life throws at you.
• Company Sickness Scheme Benefit.
• 28 days holiday per year including bank holidays, increasing to 33 days including bank holidays with length of service.
• Forward career progression, with access to our In House and external training programs, including apprenticeships up to level 7, which are all supported by our learning and development team.
• £30 staff stays with Hand Picked Hotels per room Bed & Breakfast & 25% discount on all food & drink. Yes, it’s as good as it sounds! Annual loyalty awards (like afternoon teas and overnight stays)
• Online retail discount platform offering thousands of savings with high street retailers and restaurants as well as a health and well-being platform.
• Opportunity to make lifelong friendships and be part of team that celebrates Diversity and Inclusion.

Hand Picked Hotels is an Equal Opportunities employer. Candidates must be eligible to live and work in the UK.