Night Supervisor - 40 hours per week

Genting Casinos UK Limited; Birmingham; On-site; GBP 26,000 - 33,000; Full time

Job summary

A leading company in leisure and hospitality seeks a Night Supervisor at Resorts World in Birmingham. The role involves overseeing the night team, ensuring guest satisfaction, and maintaining safety standards. The ideal candidate will have hotel reception experience, strong leadership skills, and a passion for delivering high-quality service.

Benefits

Flexible benefits package

Discounted on-site gym membership

Life Cover

Pension

Employee Assistance Programme

Staff discount at various facilities

Free on-site parking

Qualifications

• Previous hotel reception experience is required.
• Operational knowledge of Night Audit/Reception procedures.

Responsibilities

• Acts as a Duty Manager during the night shift.
• Handles guest concerns and resolves issues.
• Prepares night audit reports as required.

Skills

Communication

Leadership

Problem Solving

Customer Service

Tools

Opera PMS

Job description

Resorts World is a leisure destination owned by Genting UK Ltd. Genting owns and operates many exciting brands within the centre, including Resorts World Casino, Santai Spa, Genting Hotel, Sky Bar & Restaurant, Vortex Gaming family arcade, The World Bar, The Sports Bar and a thriving meeting and events business. Located opposite the Resorts World Arena and the NEC, Resorts World is part of a busy campus that attracts millions of consumers every year to a diverse range of concerts, exhibitions and events. A vibrant destination with a beautiful lakeside location, it offers a fun and fast-paced working environment.

As an inclusive and diverse employer, we celebrate individuality and value the contribution that each person brings to our workplace. We continue to gain an understanding of the needs and requirements of our customers, colleagues and prospects and actively embrace and accommodate these. If you require any support in relation to your interview, such as guidance, advice or any adjustments, please contact us.

As Night Supervisor, you will be responsible for training and inspiring a passionate night team to deliver an inspirational guest experience.

• Acts as a Duty Manager and as the main point of contact for the Hotel during the night in the absence of the Night Manager.
• Handle walk-in guests, guest concerns and resolve any problems during their stay.
• Deals with any incidents arising throughout the shift and ensures they are reported and escalated to the necessary people and departments as needed.
• Prepares night audit reports as required.
• Supervises and leads the team in all departments of the hotel throughout the night shift.
• Deals with any issues as they arise and ensures the team are engaged and supported as they achieve their departmental goals.
• Supports with the arrival and departure experience of guests and ensures that high levels of guest service are maintained throughout.
• Ensures all Company health & safety and other requirements are met consistently and that the team is aware of their obligations.
• Managing all food and beverage service aspects during the night.
• Work with the nights team in the setup of the daily meetings and event rooms.
• Supporting the Front of House with team training, recruitment and operational feedback.

Skills and Experience required:

• *Previous hotel reception experience is required and essential to be considered for this role*
• Operational knowledge of Night Audit/Reception procedures & working knowledge of Opera PMS.
• An effective communicator who is able to work well under pressure whilst maintaining positive and productive working relationships across the business, building a rapport with guests in a range of situations.
• A leader who is passionate about engaging, inspiring and developing their team.
• A working understanding of compliance requirements in regards to Health & Safety, Food Hygiene and Liquor Licensing.
• Someone who enjoys working in fast paced environment.

What is a Genting Employee?

At Genting it’s important that we find and keep the best people that can do the job. However, although finding the right skills and experience for the job is vital, it is just as important that our new team members are able to behave in the way that we expect of all our employees and that they live and breathe our values.

Genting focuses on recruiting high calibre and outgoing candidates from the widest fields possible who are as excited about our brands as we are and want to work and grow with a leading global player in the leisure, casino and hospitality sector.

So what are we looking for I hear you ask? If you feel you tick the below boxes then we would like to hear from you!

• Are enthused about working for Genting, and strongly believe in our values
• Are friendly, helpful and supportive towards all team members
• Take pride in their appearance
• Reliable and hard working
• Are flexible to fit in with our 24 hour business
• Bring some personality and fun to the workplace!

What we can offer:

• A range of “flexible benefits”* you can pick and choose from such as: extra holiday purchase, dental insurance, Company funded Health Cash Plan, critical illness cover and travel insurance.
• Life Cover
• Numerous discounts across Resorts World Birmingham and the NEC Campus
• Discounts across the wider Genting UK brand
• Discounted on-site gym membership
• Discounted bus and rail passes with National Express
• Pension
• Uniform provided
• Employee Assistance Programme
• Free on-site parking
• Staff discount at Genting Hotel, Santai Spa, Sky Bar & Restaurant, World Bar, Sports Bar, Vortex.

As we love to have fun, we run a number of Company funded engagement events for our people to get involved in each year.

We also continually looks at ways to reward and engage our employees through things like Lifestyle Vouchers, long service awards, team incentives and social fund, annual company Christmas present and Career progression through our online learning portal Genting Academy.