Night Porter

Hollybank Trustees Ltd; Ballymoney; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Continual training

Discounted spa rates

Free staff meals

Refer-a-Friend scheme

Complimentary staff parking

EAP support

Job summary

Seafield Hotel & Spa Resort in Ballymoney is seeking a Night Porter to join our Front Office team for overnight hours. You will deliver courteous, professional service while managing night operations and acting as the main contact for guests after hours.

The role emphasizes guest safety, accuracy in night audits, and clear handovers to the morning team. Experience in a hotel setting and strong English communication are preferred.

Qualifications

• Previous experience in a similar role within a 3 or 4-star hotel is preferred.
• Proficient level of spoken and written English.
• Reliable, punctual and flexible for night shifts.

Responsibilities

• Oversee hotel operations during the night and be the main contact for guests after hours.
• Assist with guest check-ins, check-outs and room allocations as required.
• Respond to guest queries, requests and provide wake-up calls.
• Carry out night audit procedures and ensure accurate cash handling.
• Maintain safety with regular Fire Walks and ensure exits are clear.
• Provide clear handover to the morning team and report maintenance issues.

Skills

Customer service

Communication skills

English proficiency

Multitasking

Calm under pressure

Night shift flexibility

Tools

HotSoft

Job description

Location: On site / Ballymoney Upper, Ballymoney, Co. Wexford, Ireland
job type: Permanent / Full or part-time
Sector and subsector: Hospitality | Front of House
Salary: Competitive salary

Seafield Hotel & Spa Resort wish to recruit a Night Porter to work within our Front Office team during overnight hours.

We are seeking a reliable, guest-focused individual who enjoys delivering excellent service and ensuring that every guest feels safe, comfortable, and well cared for throughout the night.

Reporting to the Front Office Manager, the Night Porter will be responsible for overseeing hotel operations during the night shift and acting as the main point of contact for guests after hours.

Key Duties and Responsibilities

• Provide efficient, courteous, and professional service to all guests throughout the night.
• Assist with guest check-ins, check-outs, room allocations, and issuing room keys as required.
• Respond promptly and effectively to guest queries, requests, and feedback.
• Deliver guest messages as required and provide wake-up calls.
• Carry out night audit procedures and ensure accurate cash handling and safe preparation.
• Conduct regular Fire Walks, ensuring fire exits are clear and safety standards are maintained.
• Ensure health & safety regulations are adhered to and emergency procedures are followed at all times.
• Complete incident and accidental reports when necessary and report maintenance issues to the maintenance team.
• Maintain all public areas in a clean, secure, and well‑presented condition.
• Provide a clear, detailed, and accurate handover to the morning team.
• Previous experience in a similar role within a 3 or 4‑star hotel is preferred.
• Experience with HotSoft or similar hotel management systems is an advantage.
• Strong customer service and communication skills.
• Ability to multitask, work independently, and remain calm under pressure.
• Reliable, punctual, and flexible, with the ability to work night shifts.
• Proficient level of spoken and written English.

In Return, We Offer Excellent Employee Benefits Including:

• Continual training and development opportunities
• Discounted Spa & Accommodation Rates
• Free staff meals while on shift
• Refer-a-Friend Scheme
• Complimentary staff parking
• Employee Assistance Programme (EAP) – a confidential support service available 24/7, offering professional advice and guidance on personal and work‑related matters, health, wellbeing, and more

Due to timelines associated with this position, applications can only be considered from candidates currently resident in Ireland with unrestricted permission to work.