Night Porter

Crieff Hydro Limited; Ballachulish; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Live-in Accommodation

Exclusive Discounts

Team Rate Hotel Stays

Refer a Friend Bonus

Guest Mention Rewards

A Friendly & Supportive Team

Career Progression

Wellbeing Support

Team Events & Annual Staff Party

Job summary

Crieff Hydro Family of Hotels in Scotland is seeking a Night Porter to maintain security, cleanliness and guest satisfaction during the night shift. You’ll deliver friendly, proactive service, assist with luggage, and support conference setup as needed.

Live-in accommodation may be available; you’ll join a welcoming team across seven hotels with growth opportunities, wellbeing support, and staff events. Right to work in the UK is required.

Qualifications

• Previous Porter experience – a bit of a night owl.
• Good Listener – we don’t make assumptions; we listen to guests.
• Team focus – no egos here, hard-working people who love creating memorable experiences.
• Ideas and openness – we’re up for doing things differently and will try almost everything once.
• Fun and easy to talk to – personality over corporate clone.
• Flexibility – there’s no problem you can’t fix.

Responsibilities

• Maintain security, cleanliness and guest satisfaction during the night shift.
• Deliver exceptional customer service to all our guests.
• Assist with carrying luggage and support conference setup for the next day.

Skills

Previous Porter experience

Good Listener

Team focus

Ideas and openness

Fun and easy to talk to

Flexibility

Job description

Be part of the Family

We’re a family business through and through – family owned since 1868, family run and with a warm family welcome for guests and team alike. Our seven hotels are unique and set in three stunning Scottish locations. Some are big, some are small, but all offer fantastic food and drink, cosy beds and a wealth of things to do.

We offer an expansive range of benefits to help you make the most of life outside of work, and we’re committed to creating an inclusive culture where everyone feels heard and valued.

We treat our guests like family, and we support our people the same way. If you’re someone who lives our values of Be Creative, Be Curious, Be Thoughtful, Be Positive and Be You, you’ll fit right in.

The Kingshouse Hotel

The Kingshouse Hotel is part landmark hotel, part adventurer’s bunkhouse – slap-bang in Glencoe and on Scotland’s world-famous West Highland Way. We have 57 bedrooms offering a great night’s sleep plus the bunkhouse offering shared rooms, a restaurant and two bars. Everyone is welcome and everyone will feel at home.

Our estate-to-plate ethos runs through all our restaurant and bar menus. Inspired by our location and Scotland’s abundant land and sea larder we use the best of ingredients to guarantee our guests an exceptional experience, brimming with Scottish hospitality and flavour.

About the role

You’ll be part of our busy team of Porters - responsible for maintaining security, cleanliness and customer satisfaction during the night shift. You’ll deliver exceptional customer service to all our guests. From carrying guests’ luggage to supporting with conference set up for the next day or clearing snow, no night shift will be the same.

Your friendly and engaging personality will immediately reassure our guests that they’re in safe hands. You’ll make lasting impressions, taking every possible opportunity to talk to our guests, share our story andenhance their experience.

As you'll drive our guests and team on and off the Estate, you'll be over 21 with a clean driver's licence. There will also be the opportunity to do some day shifts.

What we need from you

• Previous Porter experience – a bit of a night owl!
• Good Listener – we don’t make assumptions; we listen to what our guests have to say – the good and the bad
• Team focus – there are no egos here, just hard-working people who love creating memorable experiences for every guest
• Ideas and openness – we’re up for doing things differently and will try (almost) everything once
• Fun and easy to talk to – we’re looking for personality, not a corporate clone
• Flexibility – there’s no problem you can’t fix

What you'll get from us

• Live-in Accommodation– Affordable housing with bills included may be available. Availability and rates (set by HMRC) can be discussed at interview.
• Exclusive Discounts– Enjoyfree leisure membership for you and a partner,30% off retail, 50% of food and drinks, and reduced rates on hotel activities.
• Team Rate Hotel Stays– Take time to recharge withdiscounted staysat all of our hotels from just £30 per night - where will you explore next?
• Refer a Friend Bonus – Earn up to £250-£500 for each successful team member or manager which you recommend to us.
• Guest Mention Rewards – Earn £5 every time a guest gives you a positive shoutout in a review.
• A Friendly & Supportive Team– Work in afun, welcoming environmentwhere team spirit and well-being are a priority.
• Career Progression– With seven hotels, multiple departments, and a wide range of roles, you’ll have plenty of opportunities togrow and explore new career paths.
• Wellbeing Support– Get 24/7 confidential supportvia theHealth Assured Employee Assistance Programme, covering mental health, finances, and more.
• Team Events & Annual Staff Party– We love to celebrate our people! Enjoy team events throughout the year and alegendary annual staff party.

Careers at the Crieff Hydro Family of Hotels

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Facebook: Crieff Hydro Family Careers | Crieff

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Please note:This opportunitydoes not qualify for sponsorship. To be considered for this role, you must have theright to work in the UK.

Getting here

We’re only a 40 minute drive from Fort William and 1 hour from Oban

For those wanting to use public transport, you can catch a bus just five minutes from the Hotel. Buses also go from here to Glasgow/Edinburgh or North through the Highlands to Inverness – a couple of hours either way. There’s up to eight a day in summer and a few less in winter so good for getting away on your days off.