Duty Manager

Crieff Hydro Hotel and Resort; Crieff; On-site; GBP 27,000 - 36,000; Full time

Benefits offered by this job

Live-in Accommodation

Exclusive Discounts

Team Rate Hotel Stays

Refer a Friend Bonus

Guest Mention Rewards

Friendly & Supportive Team

Career Progression

Wellbeing Support

Team Events & Annual Staff Party

Job summary

Crieff Hydro Hotel is seeking a proactive Duty Manager to lead our Porters and Night Team, ensuring smooth operations and outstanding guest experiences on site in Scotland.

You will resolve guest concerns, support multiple departments during peak periods, and use your hands-on leadership to drive a positive, guest-centric culture across the property.

Qualifications

• Customer-focused leadership experience in hospitality or equivalent.
• Ability to manage multiple departments and prioritise during peak times.
• Experience supervising front-of-house teams or reception is a plus.

Responsibilities

• Oversee Porters and the Night Team to ensure seamless operations.
• Resolve guest concerns and support operational departments as needed.
• Lead and develop teams to deliver exceptional guest experiences in a fast-paced setting.

Skills

Guest-Focused Leadership

Adaptability

Hands-On Approach

Operational Excellence

Inspiration and Teamwork

Job description

Be part of the Family

We’re a family business through and through – family owned since 1868, family run and with a warm family welcome for guests and team alike. Our seven hotels are unique and set in three stunning Scottish locations. Some are big, some are small, but all offer fantastic food and drink, cozy beds and a wealth of things to do.

We offer an expansive range of benefits to help you make the most of life outside of work, and we’re committed to creating an inclusive culture where everyone feels heard and valued.

We treat our guests like family, and we support our people the same way. If you’re someone who lives our values of Be Creative, Be Curious, Be Thoughtful, Be Positive and Be You, you’ll fit right in.

Crieff Hydro Hotel

In the heart of Scotland, we’re set in a 900 acre estate in stunning Perthshire. A home from home, we’ve been welcoming generations of families for 150 years. We have 215 hotel bedrooms, 55 self-catering lodges, 6 restaurants and over 60 onsite activities – including a spa, leisure centre, horse-riding centre and our famously exciting Action Glen. There really is something for everyone!

About The Role

We have an exciting opportunity for a proactive and hands-on Duty Manager to join our team. Reporting directly to the Hotel General Manager, you’ll oversee our team of Porters and the Night Team, ensuring seamless operations and exceptional guest experiences.

From resolving guest concerns to supporting operational departments during peak times, you’ll take every opportunity to enhance the guest journey and create unforgettable memories. This is a fantastic role to develop your leadership skills across multiple areas within a fast-paced and dynamic environment.

What We Need From You

• Guest-Focused Leadership: Exceptional customer service is at the heart of everything we do. Your approachable and confident personality will reassure guests they’re in expert hands, while your in-depth knowledge of the hotel and its offerings makes you a trusted resource.
• Adaptability and Hands-On Approach: Whether supporting housekeeping, reception, food and beverage, or childcare, you’ll be a visible presence, ready to assist wherever needed. Your energy and flexibility will help you manage competing priorities with ease.
• Operational Excellence: With previous supervisory or management experience in food and beverage or reception, you’ll confidently oversee diverse departments and manage our systems effectively. We’ll also train you on our fire panel system so you’re prepared for emergencies.
• Inspiration and Teamwork: Your enthusiasm for hospitality will motivate and energize the teams you support, fostering a collaborative and high-performing work environment.

What You’ll Get From Us

• Live-in Accommodation – On-site, affordable housing with bills included may be available. Most rooms are single occupancy with an ensuite, though this isn’t guaranteed. Availability and rates (set by HMRC) can be discussed at interview.
• Exclusive Discounts – Enjoy free leisure membership for you and a partner, 30% off retail, 50% of food and drinks, and reduced rates on hotel activities.
• Team Rate Hotel Stays - Take time to recharge with discounted stays at all of our hotels from just £30 per night - where will you explore next?
• Refer a Friend Bonus – Earn up to £250-£500 for each successful team member or manager which you recommend to us.
• Guest Mention Rewards – Earn £5 every time a guest gives you a positive shoutout in a review.
• A Friendly & Supportive Team – Work in a fun, welcoming environment where team spirit and well-being are a priority.
• Career Progression – With seven hotels, multiple departments, and a wide range of roles, you’ll have plenty of opportunities to grow and explore new career paths.
• Wellbeing Support – Get 24/7 confidential support via the Health Assured Employee Assistance Programme, covering mental health, finances, and more.
• Team Events & Annual Staff Party – We love to celebrate our people! Enjoy team events throughout the year and a legendary annual staff party.

Careers at the Crieff Hydro Family of Hotels

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Please note: This opportunity does not qualify for sponsorship. To be considered for this role, you must have the right to work in the UK.