Night Porter

Palé Hall

Bala

On-site

GBP 19,000 - 26,000

Full time

7 days ago

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Benefits offered by this job

Onsite parking

Share of monthly gratuities

Job summary

Palé Hall is seeking an attentive Night Front of House team member to provide a calm, discreet overnight service. You will monitor guest counts for evacuation, handle handovers, answer calls, welcome late arrivals, and assist with luggage and parking.

Responsibilities include Room Service from the night menu, security patrols, fire alarm familiarity, keeping lounges tidy, extinguishing fires, and ensuring all bedrooms are secured before dawn.

Qualifications

Background in security and/or night work.
High standard of personal grooming.
Thoroughness, vigilance, attention to detail and a positive mental attitude.

Responsibilities

Provide alert and discreet Front of House overnight presence.
Be familiar with overnight guest counts for evacuation purposes.
Take a handover from the late receptionist and Duty Manager; communicate to the early receptionist.
Answer internal and external calls through the night via main switchboard or night porters’ phone.
Welcome guests arriving late at night; assist with luggage and parking; ensure comfort.
Fulfil Room Service orders from the night menu; know dish components and kitchen locations.
Carry out routine internal patrols; ensure doors/windows are secured and note maintenance needs.
Familiar with fire alarm panels; read displays; know silencing/reset procedures.
Keep guest lounges tidy while in use; clear and polish tables; plump cushions.
Close lounges after guests retire; switch off lights; dampen fires; lock doors.
Carry out cleaning duties as per tasks sheet.
Monitor open fires until fully extinguished; re-lay fires for next morning.
Check empty bedrooms; ensure lights off and windows closed.

Skills

Security experience

Night shift

Grooming

Attention to detail

Positive attitude

Job description

Job Description

To provide an alert and vigilant Front of House presence overnight with a calm and discreet service.
To be fully familiar with the overnight house count of guests, staff and visitors in-house for evacuation purposes.
To take a detailed handover from the late receptionist and Duty Manager at the beginning of the shift, and to communicate a handover to the early receptionist the following morning, advising of any guest requirements such as wake‑up calls and Room Service, and reporting any issues, concerns and guest feedback.
To answer internal and external calls throughout the night, via either the main switchboard telephone or the night porters’ mobile phone.
To personally welcome guests arriving late at night, assisting with luggage, valet parking cars and ensuring their comfort.
To fulfil Room Service orders from the night menu, being fully familiar with the components and presentation of each dish, and the location of the various ingredients within the kitchen.
To carry out regular and thorough internal patrols of the building, ensuring that doors and windows are fastened/locked where required and that the entrances and exits are secure, noting any maintenance requirements and any areas where the procedures/protocol may be improved.
To be familiar with the fire alarm control panels, being competent in reading the displays, the location of the detector heads when activated, and the procedure for silencing/re‑setting the alarms as required.
To ensure that the guest areas, particularly the lounges, are clear and tidy whilst still in use during the remainder of the evening with tables cleared promptly and polished and cushions plumped.
To tidy and close the lounges when all guests have retired for the night, switching off lights, dampening down the fires and locking the doors.
To carry out cleaning duties as per the key tasks sheet.
To monitor the open fires until they are fully extinguished, clearing the grates and re‑laying the fires with fresh kindling and logs for the following morning.
To check empty bedrooms and ensure that lights are off and windows closed.