Nights Team Member

Focus Hotels Management Limited; Hatfield; On-site; GBP 14,000 - 17,000; Full time

Job summary

Focus Hotels Management Limited is seeking a Night Team Member to help run the property through the night. You will patrol, assist guests with requests, and perform upkeep and administrative tasks to ensure smooth overnight operation.

The role requires reliability, strong communication, and the ability to work independently in a hotel setting. This is a full-time, on-site position in Hatfield, offering exposure to a dynamic night shift environment.

Qualifications

• Previous customer service experience.
• Good IT and computer literacy.
• Strong communication and interpersonal skills.
• Ability to work independently and stay calm under pressure.

Responsibilities

• Conduct regular security patrols and monitor CCTV to maintain a safe environment.
• Provide excellent customer service by assisting with enquiries during the night shift.
• Carry out minor maintenance tasks (bulbs, plumbing) and report issues.
• Maintain cleanliness of public areas and replenish supplies overnight.
• Respond promptly to emergencies following hotel procedures and safety guidelines.
• Complete overnight administrative duties including reports and night audits.
• Record incidents and hand over information clearly to the day team.
• Support the overnight operation to ensure a welcoming environment for guests and staff.

Skills

Customer service

Attention to detail

IT literacy

Communication skills

Calm under pressure

Tools

CCTV

Job description

Night Team Member

Role Overview

The Night Porter is responsible for ensuring the smooth, safe, and efficient operation of the hotel during overnight hours. This role combines customer service, security, maintenance, housekeeping, and administrative responsibilities to deliver a high standard of guest care and operational support.

Key Responsibilities

• Conduct regular security patrols, monitor CCTV systems, and maintain a safe and secure environment for guests, staff, and hotel property.
• Provide excellent customer service by assisting with enquiries, requests, and resolving any issues that arise during the night shift.
• Carry out minor maintenance tasks, including replacing light bulbs, addressing basic plumbing issues, and reporting or resolving maintenance concerns where appropriate.
• Maintain cleanliness of public areas, replenish supplies, and ensure the property remains presentable throughout the night.
• Respond promptly and effectively to emergencies, including fire alarms, medical incidents, and other situations, following hotel procedures and health and safety guidelines.
• Complete overnight administrative duties, including preparing reports, updating records, and conducting the night audit.
• Communicate effectively with colleagues and management, ensuring all incidents, maintenance issues, and guest concerns are accurately recorded and handed over.
• Support the overall overnight operation of the hotel, contributing to a safe, welcoming, and well-managed environment for guests and staff.

Person Specification

The Successful Candidate Will Demonstrate

• Previous customer service experience.
• Excellent attention to detail.
• Good IT and computer literacy.
• Strong communication and interpersonal skills.
• The ability to work independently, remain calm under pressure, and respond effectively to changing priorities.

Salary

National Minimum Wage (NMW).

Job Type

Full-Time.