Night Porter

BH Group; Exmouth; On-site; GBP 12,000 - 15,000; Full time

Job summary

BH Group is seeking a Night Porter to cover night hours from 7pm to 11am, focusing on security, breakfast setup, bar service, and public-area cleaning. The role includes answering calls and assisting guests throughout the night to ensure smooth operations and guest satisfaction.

The ideal candidate will have at least 1 year of customer service or hotel experience and a willingness to learn as part of a growing hospitality team.

Qualifications

• The ideal candidate has experience in customer service or hotels.
• Ability to work night hours (7pm–11am approx).
• Comfort delivering great hospitality and learning as part of a growing team.

Responsibilities

• To complete statutory fire and security checks.
• To provide room service, preparing and serving food to Company standards.
• Complete daily handover procedures efficiently and responsibly.
• Ensure corridors are clear and fire safety checks are conducted during the night.

Skills

Security

Customer service

Bar service

Cleaning

Telephone handling

Job description

Requirements

As a Night Porter you will be expected to

• security of building & guests
• setting up restaurant for breakfast
• serving drinks in the bar
• Cleaning all public areas.
• Taking telephone calls
• Must be customer service focused

We are looking for someone who is able to work between the hours of 7pm and 11am approx. Your duties will include keeping the outside and public areas of the hotel clean and tidy as well as preparing for the following day’s events. This will include setting tables, tidying and general maintenance as well as any guests needs throughout the night.

The ideal person will have at least 1 years’ experience in customer service or hotels, in a similar position and will have the ability to deliver great service to our guests.

We are looking for someone who is passionate about hospitality, that is reliable and willing to learn as part of this growing team.

Duties will include

1. To complete statutory fire and security checks.
2. To provide room service, preparing and serving food to Company standards.
3. Complete daily hand over procedures in an efficient and responsible manner.
4. Ensure al corridors are clear; fire extinguishers and fire doors are secure whilst conducting safety floor checks during the night.