Night Ops Lead — Elite Club, 7-on/7-off

The Carnegie Club; Skibo; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Share of gratuities

33 days annual leave pro-rata

Auto enrolment pension scheme

Free meals on shift

Staff events

Night shifts on 7 on/7 off

Job summary

The Carnegie Club in Skibo Castle, Highland, seeks a reliable Night Operations Supervisor to oversee overnight services and safety. You will coordinate night audit, incident reporting, and cross-department handovers to ensure a seamless 9pm–7am operation.

Responsibilities include managing guest inquiries, supervising the Night Operations team, and maintaining exceptional guest experiences while upholding health and safety standards.

Qualifications

• Excellent organisation and time management skills.
• Strong communication skills and the ability to work with colleagues across the business.
• Supervisory experience within a 4 or 5* hospitality venue.
• Experience with health & safety and night working.
• Fire training and First aid desirable but not essential as training will be given.

Responsibilities

• Act as the primary overnight contact for members and guests, delivering exceptional and personalised guest experiences.
• Manage guest enquiries, arrivals, departures, complaints, and service recovery with professionalism and discretion.
• Take responsibility for the overnight operation of the Club, including Night Audit, operational handovers, reporting, and adherence to procedures.
• Supervise, support, and develop the Night Operations team, promoting high service standards and effective cross-department collaboration.
• Ensure the safety and security of guests, colleagues, and the estate by managing security patrols, emergency response, and compliance with health and safety procedures.
• Monitor and escalation maintenance, security, and operational issues while maintaining accurate incident and operational records.
• Provide operational support across departments, including Front of House, Food & Beverage, Housekeeping, Maintenance and Transport, to maintain seamless overnight operations.
• Ensure public and guest areas remain clean, well-presented, and fully prepared to support an efficient daytime operation.
• Maintain clear communication with operational teams and produce accurate overnight reports to ensure continuity between night and day shifts.
• Night shifts: 9pm - 7am on a 7 days on/7 days off rotating schedule, year round

Skills

Organisational skills

Communication

Teamwork

Discretion

Health & safety awareness

Night shift experience

Job description

The Carnegie Club in Skibo Castle, Highland, seeks a reliable Night Operations Supervisor to oversee overnight services and safety. You will coordinate night audit, incident reporting, and cross-department handovers to ensure a seamless 9pm–7am operation.

Responsibilities include managing guest inquiries, supervising the Night Operations team, and maintaining exceptional guest experiences while upholding health and safety standards.