Night Operations Supervisor (4 on/4 off)

Vigilant Security; Dumfries; Vor Ort; GBP 30.000 - 36.000; Vollzeit

Benefits dieser Stelle

Baseline salary 33k P/A (with overtime

4 on 4 off shift pattern (night shifts

42 hours per week, with regular OT

Full training of company systems and流程

Smart uniform provided

Career progression and personal dev

Customer service training

Zusammenfassung

Vigilant Security in the United Kingdom is seeking an Operations Controller to lead daily operations and staffing with a 4 on 4 off night pattern. The role focuses on efficient scheduling, incident response, and service excellence.

The ideal candidate will have a UK driving licence, a desire for continuous improvement, and strong communication skills in English. Comprehensive training and progression opportunities are provided within a security-focused environment.

Qualifikationen

• Full clean UK Driving licence essential.
• Front line SIA licence Desirable however training can be provided to the right candidate
• A good understanding of Microsoft Office (Word, Excel, and Outlook)
• Flexible and reliable approach
• Strong interpersonal skills and an ability to collaborate at all levels
• Excellent written and verbal communication skills, in the English language
• Must be able to work as part of a team

Aufgaben

• Manage and coordinate daily operations and staff scheduling
• Supervise and support front line operational teams
• Monitor patrol equipment and performance
• Manage time and attendance systems
• Respond to incidents including key holding and alarm activations
• Participate and advise in development of staff and strategic planning
• Monitor and oversee contingency planning of manpowerEnsure compliance with Health & Safety procedures
• Collect, disseminate, and distribute to operational managers, all information regarding operational issues, which require immediate attention. Expedite follow up action as required to resolve such problems
• Address and resolve customer and client queries professionally
• Liaise with internal teams to maintain accurate systems and data
• Ensure staff hours are manged in line with the European working time directive

Kenntnisse

Leadership

Team collaboration

Communication skills

Customer service mindset

English proficiency

Tools

Microsoft Office

Time and attendance software

SIA Licence

Jobbeschreibung

Vigilant Security in the United Kingdom is seeking an Operations Controller to lead daily operations and staffing with a 4 on 4 off night pattern. The role focuses on efficient scheduling, incident response, and service excellence.

The ideal candidate will have a UK driving licence, a desire for continuous improvement, and strong communication skills in English. Comprehensive training and progression opportunities are provided within a security-focused environment.