Night Operations Manager – Manchester

Retail Human Resources plc; Manchester; On-site; GBP 40,000 - 49,000; Full time

Benefits offered by this job

Annual bonus

Staff discount

Enhanced pension scheme

Career development opportunities

Employee wellbeing support

Life assurance

Additional holiday benefits

Retail and lifestyle discounts

Job summary

Retail Human Resources plc is seeking an experienced Night Operations Manager to lead a large, high-volume retail team. You will drive operational excellence, ensure the store is recovered, compliant and ready for trade each morning, and deliver an outstanding customer experience during trading hours.

You will coach and develop colleagues, shape a positive culture, and work with senior leadership to drive results through people.

Qualifications

• Management experience in a high-volume retail environment with large teams.
• Strong communication skills and operational awareness.
• Proven track record of delivering results through people.

Responsibilities

• Lead a large night team across service and operations.
• Ensure store is recovered, compliant and ready for trade each day.
• Oversee promotional implementation, ticketing, store standards, health & safety, and operational execution.
• Coach and develop colleagues, driving engagement and a high-performing culture.
• Collaborate with the wider management team to support leaders across the operation.

Job description

A leading retail business is looking for an experienced Night Operations Manager to join its leadership team within a fast-paced, high-volume operation. This is a fantastic opportunity for a people-focused leader who enjoys balancing operational excellence with exceptional customer service and thrives in a dynamic trading environment.

As Night Manager, you'll lead a large team across both service and operations, ensuring the store is fully recovered, compliant and ready for trade each day. You'll oversee areas including promotional implementation, ticketing, store standards, health & safety, and overall operational execution, while also taking a hands-on role in delivering an outstanding customer experience during trading hours.

You'll be responsible for coaching and developing colleagues, driving engagement across the team, and creating a positive, high-performing culture. Working closely with the wider management team, you'll influence, support and develop both experienced and emerging leaders while maintaining high standards across the operation.

To be successful, you'll have management experience within a high-volume retail environment, with responsibility for large teams and a strong track record of delivering results through people. You'll be a proactive and engaging leader with excellent communication skills, strong operational awareness, and a genuine passion for customer service. Experience within department stores, supermarkets, big-box retail or other fast-paced retail environments would be highly beneficial.

The salary is paying up to £44,500

Benefits:

• Annual bonus opportunity


• Generous staff discount


• Enhanced pension scheme


• Career development opportunities


• Employee wellbeing support


• Life assurance


• Additional holiday benefits


• Retail and lifestyle discounts