Night Operations Lead — Guest Experience & Security

Delta Hotels By Marriott Waltham Abbey; Epping Green; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Free Meals on Duty

Uniform Provided

Marriott Discount Card

Pension Scheme

Employee Assistance Programme

Career Development

Training and Development

Job summary

The Delta Hotels by Marriott Waltham Abbey in the United Kingdom is seeking a dedicated Night Manager to lead the night team and ensure smooth overnight operations, guest safety, and exceptional service.

The role focuses on front desk leadership, night audit procedures, handling check-ins/outs, managing security, and maintaining high standards. You will support payroll, rosters, and training while upholding Marriott's service ethos.

Qualifications

• Experience in hotel front desk operations.
• Strong leadership and people-management skills.
• Proven ability to maintain service levels overnight.

Responsibilities

• Manage day-to-day front desk operations overnight.
• Ensure night audit procedures are completed and discrepancies addressed.
• Handle check-ins/check-outs and arrange alternative accommodations if needed.
• Maintain hotel security through regular overnight patrols.
• Deliver memorable guest experiences to drive satisfaction scores.
• Monitor guest feedback and drive continuous improvement.

Skills

Front desk management

Night audit

Guest service

Team leadership

Shift scheduling

Job description

The Delta Hotels by Marriott Waltham Abbey in the United Kingdom is seeking a dedicated Night Manager to lead the night team and ensure smooth overnight operations, guest safety, and exceptional service.

The role focuses on front desk leadership, night audit procedures, handling check-ins/outs, managing security, and maintaining high standards. You will support payroll, rosters, and training while upholding Marriott's service ethos.