Front Office Associate — Elevate Guest Experience

Delta-Hotels-By-Marriott-Waltham-Abbey; Epping Forest; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Free meals on duty

Uniform provided

Marriott discount card

Pension scheme

Employee assistance programme

Career development

Training programs

Job summary

Delta Hotels by Marriott Waltham Abbey is seeking a Front Office Associate to join the Reception team. You will handle guest check-ins/check-outs, coordinate with housekeeping, respond to inquiries, and provide information on local area attractions to ensure a welcoming guest experience.

The role offers full-time hours with opportunities for training and development within Marriott's global network.

Responsibilities

• Process guest check-ins, assigning rooms and activating room keys
• Co-ordinate with Housekeeping to track readiness of rooms for check-in and report any guest concerns
• Answer, respond to and process all guest calls, messages, questions or concerns
• Give guests information and directions regarding property and local areas of interest
• Process check-outs and resolving any disputed charges
• Process payments and room charges
• Confirm reservations and cancellations, running daily reports on the number of arrivals and departures

Job description

Delta Hotels by Marriott Waltham Abbey is seeking a Front Office Associate to join the Reception team. You will handle guest check-ins/check-outs, coordinate with housekeeping, respond to inquiries, and provide information on local area attractions to ensure a welcoming guest experience.

The role offers full-time hours with opportunities for training and development within Marriott's global network.