Night Operations Lead - Elevate Guest Experience

Radisson Blu Hotel, London Canary Wharf East; Greater London; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Hotel discounts across Axiom hotels

28 days holiday (33 with tenure)

Benefits & rewards portal access

Employee Assistance Line

Wagestream access

Annual stayover after 1 year

Training and progression opportunities

Referral bonus £250 per hire

Free meals on shift

Length of service awards

Job summary

Radisson Blu Hotel, London Canary Wharf East is hiring a Night Manager to run the hotel at night, coaching and training a team to deliver courteous, efficient service to guests while maintaining high standards.

The role reports to the Front Office Manager and offers career growth, with responsibilities including night audits, guest relations, and inter-department collaboration. Strong leadership and excellent communication are essential.

Qualifications

• Truly passionate about the Hospitality Industry.
• Previous receptionist or reception supervisor experience required.
• Ability to understand guests’ needs to create exceptional service experiences.
• Outstanding customer service with ability to anticipate needs.
• Strong leadership to motivate others and follow procedures.
• Excellent personal presentation and professional appearance.
• Ability to work independently with minimal supervision.
• Excellent communication skills, verbal and written.
• Enthusiastic team player with flexible approach.

Responsibilities

• Manage guest experience and ensure great service.
• Manage departmental costs, scheduling and resources.
• Identify opportunities to improve operations.
• Address guest needs professionally and promptly.
• Compliance with quality assurance standards.
• Review guest feedback and drive improvements.
• Collaborate with other departments respectfully.
• Use guest names to provide personalized service.
• Be aware of complaints and liaise with Front Office/Duty Manager.
• Undertake night audits and safety checks.
• Continuously improve operational processes and communicate changes.

Skills

Hospitality passion

Reception experience

Guest needs understanding

Customer service

Leadership

Professional presentation

Independent work

Verbal & written communication

Team player

Job description

Radisson Blu Hotel, London Canary Wharf East is hiring a Night Manager to run the hotel at night, coaching and training a team to deliver courteous, efficient service to guests while maintaining high standards.

The role reports to the Front Office Manager and offers career growth, with responsibilities including night audits, guest relations, and inter-department collaboration. Strong leadership and excellent communication are essential.