Night Operations Lead – Canary Wharf

urbanest; Greater London; On-site; GBP 36,000 - 46,000; Full time

Benefits offered by this job

Discounted gym membership

Cycle to work loan

Company pension

Job summary

urbanest in Canary Wharf, London is seeking an Assistant Night Manager to oversee night operations for three towers, with 12-hour shifts from 8pm to 8am and a 4 days on / 4 days off rota. You may also assist across nine other London communities.

You will lead night operations, drive service excellence, coach the night team, ensure Health & Safety and GDPR compliance, handovers to day teams, and support cost-efficiency while delivering a safe, welcoming environment for residents and university

Qualifications

• Proven leadership and team management experience.
• Excellent communication and problem-solving abilities.
• Proactive, adaptable approach to changing business needs.
• Commitment to delivering exceptional customer experiences.
• Knowledge of Health & Safety and compliance standards.
• Ability to analyse data and drive continuous improvement.

Responsibilities

• Lead Night Operations: Oversee building checks and resident queries.
• Drive Service Excellence: Role-model outstanding customer service and resolve resident queries and complaints.
• Manage & Develop Teams: Coach and inspire night team, ensure performance and engagement.
• Ensure Compliance & Safety: Maintain Health & Safety standards, GDPR compliance, and risk-reduction initiatives.
• Collaborate & Communicate: Provide accurate handovers to day teams and foster teamwork across the business.
• Support Financial Efficiency: Assist in managing operational costs and cost-saving measures without compromising quality.
• Employee relations: Manage employee relations issues promptly, promoting a fair and inclusive culture.

Skills

Leadership

Communication

Problem solving

Proactive

Adaptable

Customer experience

Health & Safety

GDPR compliance

Data analysis

Job description

urbanest in Canary Wharf, London is seeking an Assistant Night Manager to oversee night operations for three towers, with 12-hour shifts from 8pm to 8am and a 4 days on / 4 days off rota. You may also assist across nine other London communities.

You will lead night operations, drive service excellence, coach the night team, ensure Health & Safety and GDPR compliance, handovers to day teams, and support cost-efficiency while delivering a safe, welcoming environment for residents and university