Digital Operations Manager

Pharmacy2U; Greater London; Hybrid; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Contributory pension

Sick pay

Long-service awards

Refer-a-friend bonuses

GPhC/NMC/CIPD fees covered

Cycle to Work

Green Car scheme

Private healthcare

Employee Assistance Programme

Discount gym access

CPD & training

25 days annual leave

Buy/sell holiday

Employee discounts

The Springs discounts

25% off health and beauty

25% off Doctor services

Regular social events

Job summary

Pharmacy2U is seeking a Digital Operations Manager to lead high‑impact digital operations in a hybrid role based in Central London. You will manage B2B billing, risk assessments and business continuity while driving efficiency, scalability and transformations across processes.

The role includes liaison with NHS partners, supplier management and on-call duties as required. DOE salary with extensive benefits, permanent full-time position.

Qualifications

• Proven experience in digital operations or a related field.
• Strong knowledge of B2B billing, risk assessments and business continuity.
• Excellent stakeholder management and communication skills.
• Ability to lead and train teams; healthcare experience is a plus.

Responsibilities

• Build and manage relationships with internal and external stakeholders to ensure alignment and operational excellence.
• Oversee digital operations, driving efficiency, scalability and continuous improvement.
• Lead forecasting, stock availability, and supply chain collaboration to minimise disruption.
• Manage do-billing, reconciliation and operational reporting for accuracy.
• Drive digital transformation including automation and paperless processes.
• Coordinate with NHS partners and suppliers to improve service delivery.

Skills

Stakeholder management

Analytical thinking

Problem solving

Team leadership

Digital operations

On-call readiness

Tools

B2B billing

Risk assessment

Business continuity planning

Job description

Role:Digital Operations Manager

Location: We operate a hybrid schedule, meaning 2-3 days a week in the office based in Central London

Salary: DOE, plus extensive benefits

Contract type: Permanent

Employment type: Full time

Working hours: We work on a core hours principle. Our core hours are 09:30 - 16:00; you can work around these to suit you!

Do you want to work for the nation's largest online pharmacy ensuring excellence for all our patients? We're a market leader in the pharmacy world, with 25 years' experience, helping over 1.8 million patients in England manage their NHS prescriptions from request through to delivery. We are Great Place to Work certified as we consider colleague experience a top priority every day, and as a certified B Corp we also meet high standards of social and environmental responsibility. Our people are fundamental to our success and ensuring we achieve our vision to be a world leading, patient-centric digital healthcare provider. We are committed to continuing to develop a positive, open and honest working environment for all.

Our tech teams keep us running 24/7 to make sure all our patients get world class service. To support that, this role may include participation in an out-of-hours rota as required by the business. We operate fair scheduling process as well as additional compensation for all on call periods.

The Digital Operations Manager is at the centre of our digital success, driving efficient, scalable, and high-performing operations. From launching new services to managing key partnerships and ensuring operational resilience, you'll play a crucial role in delivering business growth and continuous improvement.

Why you'll love working with us

We believe great people deserve great support. That's why we offer a benefits package designed to look after your health, finances, career and life outside work.

Financial security & rewards

• Competitive contributory pension
• Occupational sick pay
• Long-service awards and refer-a-friend bonuses
• Professional registration fees covered (GPhC, NMC, CIPD and more)
• Cycle to Work and Green Car schemes (subject to eligibility)

Family-friendly

• Enhanced maternity and paternity pay
• Flexible hybrid working to help balance work and home life

Health & wellbeing

• Private healthcare insurance at discounted rates (Aviva)
• Employee Assistance Programme and in-house mental health support
• Access to discounted gym via benefits platform
• Regular health and wellbeing initiatives

Career growth

• Strong commitment to CPD, training and professional development

Time off & flexibility

• 25 days' annual leave, increasing with service
• Buy and sell holiday scheme

Everyday perks & exclusive discounts

• Employee discount platform
• Exclusive discounts at The Springs, Leeds
• 25% off health & beauty purchases
• 25% off Pharmacy2U Private Online Doctor services

Culture & community

• Regular social events throughout the year

What you'll be doing?

• Build and manage strong relationships with internal and external stakeholders, ensuring alignment and operational excellence.
• Oversee digital operations, driving efficiency, scalability, and continuous improvement across business processes.
• Manage B2B billing, financial reconciliation, and operational reporting to ensure accuracy and performance.
• Lead operational projects, risk assessments, service launches, and User Acceptance Testing (UAT) to deliver successful outcomes.
• Develop and maintain business continuity plans, ensuring resilience during operational disruptions and peak trading periods.
• Oversee white-label partnerships, fulfilment operations, supplier relationships, and service performance.
• Manage forecasting, stock availability, and supply chain collaboration to minimise disruption and optimise customer experience.
• Ensure smooth day-to-day operations, maintaining process documentation, operational standards and compliance requirements.
• Support store and pharmacy operations, including service rollouts, opening hours management, vaccination services and collection propositions.
• Drive digital transformation initiatives, including paperless solutions, automation and process optimisation.
• Manage drug pricing, rebates, procurement activity and supplier negotiations to maximise commercial performance.
• Oversee last-mile delivery partnerships, logistics operations, and regulatory compliance, including Windsor Framework requirements.
• Collaborate with laboratory, healthcare and NHS partners to improve service delivery, operational performance and customer outcomes.

Who are we looking for?

• Proven experience in digital operations, project management, or a related field.
• Strong knowledge of B2B billing, risk assessments, and business continuity planning.
• Excellent stakeholder management skills with the ability to build and maintain strong relationships.
• Strong analytical and problem-solving abilities.
• Experience in warehouse and fulfilment management is a plus.
• Ability to lead and train teams effectively.
• Proficiency in relevant digital tools and platforms.
• Exceptional communication, organisation and time-management skills.
• Six-sigma or equivalent qualification. (Desirable)
• Experience in a healthcare setting. (Desirable)

What happens next?

Applicants must prove they have the right to live in the UK.

All successful applicants will be required to undergo a DBS check.