Night Operations & Guest Services Specialist

Focus Hotels Management Limited; Hatfield; On-site; GBP 14,000 - 17,000; Full time

Job summary

Focus Hotels Management Limited is seeking a Night Team Member to help run the property through the night. You will patrol, assist guests with requests, and perform upkeep and administrative tasks to ensure smooth overnight operation.

The role requires reliability, strong communication, and the ability to work independently in a hotel setting. This is a full-time, on-site position in Hatfield, offering exposure to a dynamic night shift environment.

Qualifications

• Previous customer service experience.
• Good IT and computer literacy.
• Strong communication and interpersonal skills.
• Ability to work independently and stay calm under pressure.

Responsibilities

• Conduct regular security patrols and monitor CCTV to maintain a safe environment.
• Provide excellent customer service by assisting with enquiries during the night shift.
• Carry out minor maintenance tasks (bulbs, plumbing) and report issues.
• Maintain cleanliness of public areas and replenish supplies overnight.
• Respond promptly to emergencies following hotel procedures and safety guidelines.
• Complete overnight administrative duties including reports and night audits.
• Record incidents and hand over information clearly to the day team.
• Support the overnight operation to ensure a welcoming environment for guests and staff.

Skills

Customer service

Attention to detail

IT literacy

Communication skills

Calm under pressure

Tools

CCTV

Job description

Focus Hotels Management Limited is seeking a Night Team Member to help run the property through the night. You will patrol, assist guests with requests, and perform upkeep and administrative tasks to ensure smooth overnight operation.

The role requires reliability, strong communication, and the ability to work independently in a hotel setting. This is a full-time, on-site position in Hatfield, offering exposure to a dynamic night shift environment.