Night Operations & Guest Experience Lead

Aimbridge; Cardiff; Hybrid; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Hotel discounts

Staff meals

Gym access

Staff parking

Training & development

Job summary

Aimbridge Hospitality is seeking a Night Porter to safeguard guests and the hotel during night hours, while ensuring smooth operations. You will support breakfast prep, engage with guests, and resolve issues with professionalism.

The role requires reliability for overnight shifts, strong communication, and a customer-focused approach. A Place to Grow through the Aimbridge network is offered with staff benefits and development opportunities.

Qualifications

• Must be age 18 or over.
• Comfortable with night shift and commuting to the hotel.
• Excellent guest interaction and problem-solving skills.

Responsibilities

• Ensure the safety and security of guests and the hotel at night.
• Carry out a minimum of two security checks at regular intervals.
• Assist with breakfast preparation and setup for 6am.
• Liaise with guests/residents to resolve issues in a courteous manner.
• Support other hotel operations during night shifts as needed.

Skills

Attention to detail

Communication

Customer service

Night shift

Job description

Aimbridge Hospitality is seeking a Night Porter to safeguard guests and the hotel during night hours, while ensuring smooth operations. You will support breakfast prep, engage with guests, and resolve issues with professionalism.

The role requires reliability for overnight shifts, strong communication, and a customer-focused approach. A Place to Grow through the Aimbridge network is offered with staff benefits and development opportunities.