Night Manager – The Megaro Collection

The Megaro Hotel; Greater London; On-site; GBP 35,000 - 48,000; Full time

Job summary

The Megaro Collection is seeking an experienced Night Manager to oversee overnight operations at our Kings Cross properties. You will manage the night receptionist team and ensure audits, end-of-day close, and reconciliations are completed to company standards.

Ideal candidates are passionate about 5-star service, with strong organisational and communication skills. A solid grasp of health and safety policies is essential, with SIA knowledge considered advantageous.

Qualifications

• Must be a super user of Guestline PMS (Rezlynx).
• Excellent command of English, written and spoken.
• Knowledge of health and safety policies; SIA a plus but not required.

Responsibilities

• Conduct night audits and close end of day per standards.
• Lead the night receptionist team and ensure smooth operations.
• Ensure health, fire and food safety compliance across three properties.
• Manage guest experience from check-in to check-out.
• Communicate in excellent English and maintain high service levels.

Skills

Guestline PMS (Rezlynx)

Excellent English (verbal & written)

Health & Safety knowledge

Tools

Guestline (Rezlynx)

Job description

Night Manager – The Megaro Collection

Kings Cross

The Megaro Collection encompasses 3 distinctive hotels ranging from our 61-bedroom 3* hotel The California, our 33-bedroom and 8 apartments 4* Boutique townhouse The Gyle, and our 49-bedroom 5*property The Megaro. Each hotel offers a unique insight to life in one of London’s rising neighbourhoods and welcomes all guests to Argyle Square for an exceptional and personalised travel experience.

We are now ready to enlarge our family, and we are looking for an experienced Night Manager who is a super user of Guestline PMS (Rezlynx), which is a must to be considered for the role.

The Hotel Manager will be working on-site 4 days a week, with 4 days off, managing the guest experience from check-in to check-out, as well as being responsible for all health and safety, fire safety, and food safety compliance for all three properties.

The Night Manager will be responsible for ensuring night audits, closing end of day, and reconciliation is completed correctly and according to company standards and procedures. The Night Manager will be fully responsible for the night receptionist team members, ensuring the property is running smoothly and the highest of customer service is delivered. The Night Manager will have an excellent command of English, both verbal and written; will be an expert in Health & Safety and Security (SIA qualification would be ideal but not a must to be considered for the role).

The ideal candidate will be passionate, well presented, extremely knowledgeable, and passionate about 5-star service and guest journey. The role requires someone with superb organisation and communication skills. It is essential to ensure the department is adequately briefed at all times, so communication is key.

The Night Manager will:

• Possess comprehensive knowledge of the company PMS system, Guestline (Rezlynx).
• Possess excellent presentation and interpersonal skills.
• Skilled in checking arrivals lists, credit limit reporting and cash handling.
• Knowledge of standard PC packages and computerized reservations systems.
• Proficient in handling general clerical and administrative tasks.
• Coordinate with fellow Night Manager to ensure seamless operations and effective handover of tasks and information.
• Be flexible, will have great attention to detail.
• Possess the ability to work independently.
• Excellent command in English, both in oral and written.
• Be extremely knowledgeable about the company services, standards & products.
• Be proficient in night audit duties, including running reports, closing the end of day, and ensuring reconciliation is completed to company standards and regulations.
• Be commercially and financially astute.
• Provide exceptional customer service and unforgettable experience.
• Possess a strong know-how in health and safety policies and procedures.
• Be truly passionate about guests’ journey and will possess great attention to details.

If you are looking for a vibrant yet high-end operation, no need to look any further.