Night Manager - Overnight Hotel Ops Leader

Aloft Hotels; Greater London; On-site; GBP 31,000 - 37,000; Full time

Job summary

Aloft Hotels is looking for a Manager on Duty to oversee operations during the overnight shift in London. This role requires ensuring stellar hospitality and service quality while resolving any guest-related situations efficiently.

You will manage property operations, support profitability and revenue goals, and conduct essential HR activities. A strong background in guest services is vital for creating an inviting environment and sustaining guest satisfaction.

Qualifications

• 4 years experience in guest services, front desk, housekeeping, or related area.
• 2 years experience in guest services with a 2-year degree in related major.

Responsibilities

• Direct property operations during the overnight shift.
• Ensure high hospitality and service levels.
• Resolve guest or property related issues.

Skills

Guest services

Problem solving

Team management

Communication

Adaptability

Education

High school diploma or GED

2-year degree in Hospitality

Job description

Aloft Hotels is looking for a Manager on Duty to oversee operations during the overnight shift in London. This role requires ensuring stellar hospitality and service quality while resolving any guest-related situations efficiently.

You will manage property operations, support profitability and revenue goals, and conduct essential HR activities. A strong background in guest services is vital for creating an inviting environment and sustaining guest satisfaction.