Night Manager

Hyatt Hotels Corporation; United Kingdom; On-site; GBP 30,000 - 45,000; Full time

Job summary

Hyatt Hotels Corporation is seeking a Night Manager to lead the Front Office during night shifts, delivering world-class service and ensuring guest safety. You will supervise a Night Shift team, brief staff, and coordinate with other departments to maintain high standards.

The role requires a Bachelor’s degree in Hospitality/Management or related field and 2-4+ years of hotel operations experience, with strong communication and leadership skills for a fast-paced environment.

Qualifications

• Bachelor’s degree in Hospitality/Management or related field preferred.
• 2-4+ years of progressive hotel operations experience.
• Proven track record in improving operational performance.
• Excellent communication, problem-solving, and interpersonal skills.
• Ability to lead in a fast-paced, dynamic environment.
• Previous experience with international hospitality brands preferred.

Responsibilities

• Able to act as a manager on duty during night shift ensuring all team members perform the tasks assigned to them.
• Conduct briefing for all Night Shift staff.
• Direct and oversee all operations during the night shift to ensure guest satisfaction and safety.
• Monitors rooms’ standards in general, working through the respective Head of Department to take corrective action where necessary.
• Check rooms and make sure any special requests are carried out accordingly.
• Ensures the strict control of room keys.
• Ensures that public areas are clean and up to standard.
• Cooperate with the housekeeping department to improve guest service experience.
• Deals with guest complaints and be able to find a solution to it.
• Ensures accurate completion of night audit in a timely manner.
• Works closely with other management personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
• Prepares daily night summary reports.

Education

Bachelor’s degree in Hospitality/Management or related field

Job description

Close Inclusive Collection Job Postings Notification

"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone."

"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone."

Peggy Focheux Duval: Director of Learning & Development, France

Front Office

Department Head/Manager

Full-time

Summary

At Hyatt, we believe our guests choose us because of our people. Our colleagues create exceptional experiences through genuine care, thoughtful service, and a commitment to excellence. As Night Manager, you will play a pivotal role in delivering a world-class wellness experience while leading a high-performing team that embodies Hyatt’s purpose of care.

Key Responsibilities

• Able to act as a manager on duty during night shift ensuring all team members perform the tasks assigned to them.

• Conduct briefing for all Night Shift staff.
• Direct and oversee all operations during the night shift to ensure guest satisfaction and safety.
• Monitors rooms’ standards in general, working through the respective Head of Department to take corrective action where necessary.
• Check rooms and make sure any special requests are carried out accordingly.
• Ensures the strict control of room keys.
• Ensures that public areas are clean and up to standard.
• Cooperate with the housekeeping department to improve guest service experience.
• Deals with guest complaints and be able to find a solution to it.
• Ensures accurate completion of night audit in a timely manner.
• Works closely with other management personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
• Prepares daily night summary reports.

Qualifications

• Bachelor’s degree and/or certification in Hospitality/Management or related field preferred.
• 2-4+ years of progressive hotel operations experience
• Proven track record in improving operational performance.
• Excellent communication, problem-solving, and interpersonal skills.
• Ability to lead in a fast-paced, dynamic environment.
• Previous experience with international hospitality brands preferred

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